Bilingual Customer Service Representative (French)

at  SYSCO FOOD SERVICES

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (FRENCH)

Reports To
Customer Service Manager
Location
Remote
Type
Full Time
Closing Date
November 8th, 2023
Hourly Rate
$18.24

QUALIFICATIONS/SKILLS/JOB REQUIREMENTS (ABOUT YOU):

• 1-2 years’ work experience, preferably in a customer service, call center, or food service environment
• High school diploma required
• Post-Secondary education is an asset
• Intermediate PC skills (Microsoft Office suite, outlook, etc.).
• Advanced keyboarding skills with the ability to talk and type simultaneously.
• Telephony/Customer Service system knowledge or previous operating experience preferred
• Superior communication skills, both oral and written.
• Basic math and reading comprehension.
  Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.
  External candidates submit cover letter & resume via www.sysco.ca/careers

ROLE:

As a front-line service provider to Sysco’s customers, being their most valued and trusted business partner is paramount to contributing to our success. You will provide information to our customers regarding Sysco products and services, working alongside Sales Associates and Buyers to strive for high quality service, by processing customers’ orders on a scheduled basis and troubleshooting customers’ concerns through active listening and empathy.

ROLE RESPONSIBILITIES:

• Process orders through both phone and email; order types include next deliveries, couriers, direct shipments, advance orders, special orders, and seasonal prebooks.
• Actively listen to the customer’s needs while providing a personalized experience; show empathy and offer kindness while remaining professional in all interactions.
• Understanding Sysco’s policies and procedures and how to resolve customers’ concerns.
• Create personalized rapport with various Customer Groups and Sales Associates to maximize the customer service experience.
• Assist customers with product returns and credits.
• Collaborate with multiple departments to find solutions and opportunities that support our customer’s needs.
• Proactively notify Customers and Sales Associates of any shortages at the time of ordering and offer suggested substitutes.
• Review order confirmations and action follow up items as needed.
• Proactively contact customers to ensure orders are placed for next day shipping.
• Adhere to daily cut off times for the supported regions.
• Provide requested information such as nutritional content, item details, product availability, inventory levels, and comparable substitutes.
• Handle basic troubleshooting for various Sysco Platforms and 3rd party interfaces.
• Attend ongoing training sessions and support training and onboarding of new associates.
• Use tools and resources provided to confidently complete daily tasks.
• Perform various administrative duties such as emailing customer invoices and processing reports.
• Actively participate in Customer Service events, chats, and meetings.
• Responsible for identifying problems and/or concerns from customers and the ability to communicate effectively to solve them.
• Key in same day deliveries, fill out appropriate forms, and get signatures for same days, past cut-off orders, etc.
• Input orders accurately into the computer system.
• Edit direct orders; when an order is sent over by a customer, notify the customer/Account Executive/Supervisor of any shortages at time of sending and notify the customer of automatic substitutes at time of sending.
• Provide product information directly to customers.
• Assist customers with the process of pickups and credit of product needing to be returned.
• Coordinate the process of special-order items.
• Various clerical duties relating to the sales desk, such as mailing, faxing, photocopying, promotional events tracking, etc.
• Provide assistance to other members of the sales desk team
• Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
• Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
• Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
• Perform other duties as assigned.