Bilingual Customer Service Specialist

at  Aramark

JOB DESCRIPTION

We are seeking a highly motivated and detail-oriented Bilingual Customer Service Representative to join our FFE (Furniture, Fixtures, and Equipment) & Capital Replenishment Department. The ideal candidate will be fluent in both French and English, possess strong customer service skills, and be comfortable working in a fast-paced environment. This role requires the ability to manage purchase orders, troubleshoot customer issues, prepare reports, and collaborate with internal & external teams to ensure seamless order fulfillment and customer satisfaction. For the right candidate, this role could be 100% remote. Accepting applications from across Canada.

QUALIFICATIONS

• Bilingual proficiency in French and English (both written and verbal) is MANDATORY.
• College or university graduate in business or related field.
• Minimum of 2 years of experience in a customer service or order management role, preferably in FFE or similar industry.
• Demonstrated customer service skills with a proven track record of handling client inquiries professionally and efficiently.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated proficiency in managing purchase orders and working with inventory/order management systems.
• Intermediate level proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent problem-solving skills and the ability to troubleshoot issues quickly and efficiently.
• Knowledge of inventory management, product quoting and accounting systems and ERP software.

• Provide exceptional bilingual (French/English) customer service through phone, email, and other communication channels.
• Accurately process and manage purchase orders for the replenishment of furniture, fixtures, and equipment (FFE).
• Proactively troubleshoot and resolve customer inquiries and issues in a timely and efficient manner.
• Prepare, analyze, and present regular reports related to order status, delivery schedules, and inventory management.
• Collaborate with procurement, logistics, and other internal teams to ensure smooth and accurate order processing and fulfillment.
• Work closely with suppliers to facilitate order fulfillment, resolve delivery issues, and ensure timely shipment of goods.
• Maintain detailed records of customer interactions, transactions, and communications.
• Assist with tracking order shipments and ensuring timely deliveries to meet customer expectations.
• Identify and suggest process improvements to enhance efficiency and customer satisfaction.
• Perform other related duties as assigned in a fast-paced and dynamic environment.
• Process invoices, collect payments, and assist with tracking accounts receivables and accounts payable.