Bilingual Customer Service Specialist / Spécialiste du service à la clientè

at  YouSet

BILINGUAL CUSTOMER SERVICE SPECIALIST

Are you an empathetic Customer Service Specialist? Are you looking for a rewarding opportunity in a fast-growing company?

• Client Engagement: Assist clients with their home and auto insurance needs. Answer questions, provide documentation and process billing requests.
• Client Follow-Up: Proactively reach out to clients regarding their policies to ensure we are continuously offering a policy that best suits their needs.
• Communication: Communicate effectively via phone, email, and SMS with potential clients to build trust. Deliver outstanding customer service.
• Performance Review: Monitor personal performance and meet daily/weekly/monthly targets.
• Documentation: Maintain accurate records of client interactions and add follow-up activities in our CRM system.
• Collaboration: Work closely with the customer service team to achieve team objectives. Participate in developing strategies to boost client retention and overall satisfaction.
• Career Growth: Successfully write your broker exams (AMF and RIBO) in your first year with us.