Bilingual Customer Support Specialist (Fr/En)

at  Goeasy

If you are looking to join one of Canada’s fastest-growing companies, goeasy is the place for you! Certified as a Great Place to Work®, recognized as Canada’s Most Admired Corporate Cultures, the GTA’s Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces - we want the best and brightest to join our team!
We are in search of a Bilingual Customer Support Specialist for our LendCare subsidiary. They will be responsible for promptly responding to customer inquiries, whether through phone or email, and providing excellent experience in all customer interactions. This is a perfect entry-level opportunity eager to gain more experience in the financial industry.

Responsibilities:

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Strive to ensure first call resolution for best customer experience.
• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Complete account modifications and process requests relating to payments, credits etc.
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Learn about the products inside and out to be able to answer any questions from customers.

REQUIREMENTS:

• Good communication skills in English and French
• Customer Service experience is an asset
• Empathetic, compassionate and operate with integrity – really care for customers!
• Ability to multi-task, adapt to change in a fast-paced environment and to work independently
• Excellent written and oral communication skills with the ability to create memorable customer experiences.
• Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs.
• Ability to work fulltime in our office in Pickering, ON
  Operational Hours: Monday to Friday – 8:00 am to 9:00 pm, Saturday 9:00 am to 5:00 pm.

ABOUT US:

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.
LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, dealerships, and brokers, LendCare bridges the gap between credit score and customers living their best life.

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Strive to ensure first call resolution for best customer experience.
• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Complete account modifications and process requests relating to payments, credits etc.
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Learn about the products inside and out to be able to answer any questions from customers