Bilingual Dealer Relations Administrator (French/English)

at  First Canadian Insurance Corporation

First Canadian is a national organization and we are experiencing unprecedented growth!
We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

QUALIFICATIONS:

• Experience with front-line customer interaction via telephone and email is considered an asset.
• Experience in the automotive, financial, or insurance sector is considered an asset.
• Post-secondary degree/diploma preferred, but not required.
• Fluent in English and French with proven competencies in verbal and written communication.
• Intermediate skills with Microsoft Office (Word/Excel/Teams).
• Ability to work a rotational Saturday/Statutory holiday is required.
• Successful completion of a credit, criminal, education background checks and employer reference and verification before employment is required.
  Thank you for considering our organization.
  If you are bilingual there will be a French and English assessment as a part of the recruitment process.
  We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.

• Assist dealers in determining customer and vehicle eligibility for First Canadian products, generating certificates of coverage, and utilizing many of our online resources such as selling tools, calculators, and online training applications.
• Work closely with our field staff across Canada to provide industry-leading service and support to our dealer partners.
• Work with customers and dealers to complete exceptions, waivers, and transfers of coverage for creditor insurance policies.
• Assist our dealer partners in obtaining licenses required to sell certain products across Canada.
• Assist with ongoing development in our Online Resource Center, including contributing ideas, testing new developments, and troubleshooting issues as they may arise.
• Prepare dealer agreements and collect and process corporate documents.
• Respond to inquiries from customers and authorized dealers via phone and email.
• Other duties as required.