Bilingual Deskside Technician

at  Coreio Inc

Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 40+ year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.
Visit www.coreio.com for more information.
We are looking for Bilingual Deskside Support Technicians who can interact, collaborate, and address end users/clients with the highest standard of professionalism/customer service. Working in a post migration environment where numerous calls will be taken daily to resolve migration related issues. This is a fast passed and demanding enterprise environment.

KEY ACCOUNTABILITIES:

• Deliver technical support services in a courteous and responsive manner
• Support a migration of Windows 10 to Windows 11.
• Troubleshoot and resolve common application issues
• Consistently demonstrate interpersonal and customer service skills in English and Spanish.
• Update Service now and leverage Knowledgebases
• Understanding of Remote Support vital for this effort.

REQUIREMENTS/ QUALIFICATIONS:

• 1 - 2 years of work-related experience
• Experience working with laptops and both Windows 10 operating systems.
• CompTIA A+ and Windows 11 certification highly preferred
• Associate’s degree or technical training or equivalent combination of education and experience
• Demonstrated ability to multitask.
• Excellent customer service and communication skills
• Experience working with Lenovo laptops, windows 11 operating systems and various Applications including O365
• Experience with Service now a highly valuable asset.
  Coreio is an equal opportunity employer and values diversity in its workforce. Coreio encourages applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team by email at careers at coreio.com.

Please refer the Job description for details