Bilingual Disability Associate Manager

at  Manulife

We are looking for a compassionate leader to be accountable for the effective management of a full-service life insurance team. In this role you will the support the application of effective workflow practices and procedures. Working closely with our client you will have the opportunity to people’s lives better on a daily basis.

REQUIRED QUALIFICATIONS:

• 2-3 Year of Supervisory Experience
• Strong technical knowledge of Group Life insurance products and claims management practices
• The successful candidate will be required to communicate in English and French to support clients from various provinces outside of Québec

PREFERRED QUALIFICATIONS:

• Exceptionally strong leadership skills
• Demonstrated ability to work collaboratively in a fast-paced, results oriented, multiple team environment
• Superior verbal and written communication skills
• Problem solving and analytical skills
• Results oriented with strong decision-making ability and superior customer service skills

• Lead, coach, mentor and develop staff members
• Monitor workflow management
• Conduct performance management and hire staff
• Utilize effective claim practices
• Provide technical support and guidance on complex claims issues
• Establish and support the development of customer relationships with key accounts