Bilingual Executive Assistant At Cgx Virtual Solutions

at  Torre

We (Torre) are helping CGX Virtual Solutions find a top candidate to join their team full-time for the role of Bilingual Executive Virtual Assistant.

QUALIFICATIONS:

• Proven experience in Project management or in an administrative executive role. (Desirable)
• Strong interpersonal and communication skills.
• Bilingual in English and Spanish, with the ability to communicate clearly in both languages.
• Ability to manage multiple tasks with a high level of efficiency and attention to detail.
• Problem-solving skills and the ability to work independently.
• Executive-level organizational and decision-making abilities.

RESPONSIBILITIES AND MORE:

We are looking for a Bilingual Executive Virtual Assistant to be the right hand of the business owner. This is a pivotal role where you will be entrusted with the day-to-day management and administration of our short-term rental properties. You will be responsible for ensuring that all operations run smoothly, allowing the owner to focus on broader business strategies. The ideal candidate is bilingual in English & Spanish, highly organized, proactive, and has the ability to work autonomously.

KEY RESPONSIBILITIES:

• Act as the primary point of contact for all guest inquiries on platforms like Airbnb and VRBO, responding promptly to secure bookings.
• Provide exceptional guest service by answering questions from upcoming and current guests.
• Manage and adjust pricing calendars on Airbnb and VRBO to optimize bookings.
• Schedule monthly cleaning services for all properties and coordinate with cleaning crews for early check-ins when possible.
• Set and manage door codes for guests, ensuring a seamless check-in experience.
• Oversee maintenance issues, coordinating repairs and ensuring timely resolution.
• Track pool heating requests, apply charges, and manage monthly payments.
• Handle all guest-related damage claims, gathering evidence, charging for damages, and following up on reimbursements.
• Send friendly check-in and check-out reminders to guests to ensure a positive experience.
• Maintain close communication with the property owner, providing regular updates on operations, guest experiences, and any issues that arise.