Bilingual Field Case Manager (12 Month Contract) / Gestionnaire Principal d

at  Cencora

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

EXPERIENCE ET NIVEAU D’EDUCATION REQUIS:

• IA ou IAA; Inscription à l’Ordre des infirmières et infirmiers de l’Ontario; expérience en gestion de cas est préférable;
• Minimum de trois (3) ans d’expérience dans un milieu clinique constitue un atout;
• Disponible pour voyager à l’intérieur d’un territoire assigné, quelques voyages avec nuitées peuvent être nécessaires;
• BCLS peut être nécessaire selon le domaine thérapeutique du programme;
• Permis de conduire valide, police d’assurance automobile courante, et accès à des moyens de transport fiables, pour les voyages régionaux;
• Expérience et formation dans divers domaines thérapeutiques constitue un atout;
• Exige normalement un minimum de trois (3) à cinq (5) ans d’expérience dans le domaine du remboursement par des tiers publics ou privés, ou de l’industrie pharmaceutique dans les ventes, la gestion des soins, ou le soutien clinique;
• Antécédents en administration des affaires (pharmaceutique) en ventes et en marketing constitue un atout;
• Connaissance de la structure, des systèmes et processus de remboursement public et privé;
• Expérience de la navigation en vue d’obtenir un remboursement, du processus de demande autorisation spéciale, des procédures de recours, et de la prestation d’un soutien et de conseils en matière de remboursement sur le terrain;
• Solides compétences analytiques, y compris l’interprétation de la réglementation et la législation;
• Maîtrise du français et/ou de l’anglais peut être requise, selon le programme et le lieu géographique.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities at once
• Comprehension of medical terminology
• Strong analytical and organizational skills
• Ability to analyze current enrollment volume by MD
• Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
• Excellent time management skills & sense of urgency
• Ability to collaborate effectively with program associates
• Ability to work autonomously in a remote setting
• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
• Detail and result oriented
• Ability to adapt to change and ambiguity
• Strong computer skills and knowledge of Microsoft Office
• Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours
• Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car
• Adhere to Performance Standards and Procedures required by the program
• Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies
  The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
  Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d’équipes interfonctionnelles.

EQUAL EMPLOYMENT OPPORTUNITY

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

• Single point of contact for the program with physicians
• Educate physicians and/or their staff on various program services
• Provide therapy guidelines to manage physician expectations with respect to reimbursement
• Consult patient charts in order to effectively complete necessary paperwork to obtain coverage
• Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
• Provide ongoing updates to physicians on their patients
• Customize current program elements to meet the needs of assigned physicians: adjust based on in-clinic and remote MD needs
• Identify areas for risk and foster proactive, continued quality improvement
• Work collaboratively with other team members in various roles to coordinate the patient journey
• Participate in scheduled physician meetings with sales representatives
• Attend Continuous Medical Education events and report new activities
• Regular travel to various physician offices
• Adverse Event reporting
• Mentoring new FCMs
• Assist when needed with the development of special initiatives
• Assist & support the DM during teleconferences (sharing best practices, tips/tricks, topics to be assigned by DM)
• Be a change management champion
• Attend conferences’ as an AbbVie Care representative or HCP and share the knowledge obtained with the team
• Act as a lead on obtaining feedback from the team & finding solutions
• Lead senior meetings; Send surveys to their respective roles and meet/discuss with DM afterwards
• Act as a resource for the team - Be a leader & role model
• Proactively identify issues and offer solutions / efficiencies to share with the DM
• Adhoc duties as assigned