Bilingual Forms Coordinator

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

Canadian Document Services (CDS) Forms Services Coordinator is responsible for communicating and working with Form Owners, Best Practice Consultants and other Business Partners to assess, coordinate and assign incoming requests to members of the CDS team. We are looking for an experienced professional who has good communication skills, is highly organized, has strong problem-solving skills, with a focus on collaboration.

PREFERRED SKILLS:

• Experience with MS Office Suite products
• Experience with Forms standards
• Minimum 3 years of experience working in insurance industry an asset

• Responsible to assess incoming requests and their related interactions, to create and update forms or documents within Sun Life forms standards
• Communicate regularly with Form Owners, Best Practice Consultants, Business Units Representatives, and members of the CDS Forms Services Team
• Partner with internal clients to provide expertise and creative solutions to problems
• Ensure requests are assigned to Forms Designers so they are handled within service level agreements
• Manage requests within our set service standards and support legislative requirements to ensure we meet deadlines
• Revise and proofread forms once completed by our team before returning to requestors
• Coordinate projects, monitor and report progress to internal clients and leaders
• Participate actively in all aspects of the Brighter Way Management system including huddles, GEMBAs, Continuous Improvement and problem-solving meetings
• Promote Team engagement through Applause recognition on a regular basis