Bilingual Fraud Analyst

at  Manulife

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

JOB DESCRIPTION

In Operations, the Fraud Detection Team is looking for a meticulous Bilingual Fraud Analyst to aid in our organizations fight against fraud.
The Fraud Analyst is accountable for the discovery of fraud through case and trend analysis. They will also find opportunities across Operations for control enhancements .
To be a successful candidate, you must be a team player with strong analytical skills and a passion to do what is right for our customer.

• Analyze cases to identify potential fraud; completes all assigned cases in a timely manner that aligns with team objectives
• Willingness to work 12-8 eastern standard time on rotational or permanent basis
• Socialize fraudulent events, with key business partners, customers and advisors; can include outbound calls to Customers and Advisors
• Responsible for placing alerts on systems when fraud is identified.
• Continuous risk assessment of controls
• Recommend new and/or enhanced fraud controls across Operations and Canadian contact centers based on data and control analysis
• Participates in and/or conducts meetings or training related to the fraud team
• Potential to assist with refinement and documentation of team practices, procedures and reporting