Bilingual (French/English) Customer Account Specialist III, Customer Assist

at  TD Bank

JOB DESCRIPTION

• Reporting to the Team Manager, Customer Assistance Specialist role plays an integral role in early stage delinquency management of Small Business Banking Customers who have encountered difficulties servicing their credit products.
• The CAS mandate is to rectify the issues whenever possible and cure the customer delinquency. When necessary, collection action is commenced with a view to protecting the bank’s interests.
• The successful candidate will assume primary responsibility for the day to day management of an assigned group of Small Business and/or Agricultural borrowing clients and will, through the timely execution of appropriate collection strategies, maximize recovery of the Bank’s funds.

JOB REQUIREMENTS

• A understanding of TDCT Small Business and Agriculture Credit products is recommended
• Problem solving aptitude
• Attention to detail
• Ability to work quickly and independently in a fast paced environment
• Previous collection experience is recommended
• Bilingual is asset (French & English)
• Previous Customer Service Experience is required
• Inbound and Outbound telephone experience is recommended

Skills Category:

• Analytical Skills
• Ability to multi-task effectively
• Time Management
• Relationship Management
• Effective Communication
• Interpersonal Skills
• Computer Skills
• BILINGUAL – Fluency in ENGLISH and FRENCH is required

DESCRIPTION DE POSTE

• Relevant d’un chef d’équipe, le spécialiste, Assistance client joue un rôle essentiel dans la gestion des comptes en souffrance depuis peu de temps des clients des SBPME qui ont éprouvé des difficultés à assurer le service de leurs produits de crédit.
• Le mandat du spécialiste, Assistance est de corriger les problèmes dans la mesure du possible et d’effacer les arriérés du client. Au besoin, il entame les mesures de recouvrement dans le but de protéger les intérêts de la Banque.
• Le titulaire du poste sera principalement chargé du recouvrement des comptes d’un groupe assigné de clients emprunteurs des SBPME ou des Services bancaires aux agriculteurs et, par l’application en temps opportun des stratégies de recouvrement appropriées, maximisera le recouvrement des fonds de la Banque.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details