Bilingual (French/English) Customer Account Specialist III, Customer Assist

at  TD Bank

JOB DESCRIPTION

• Reporting to the Team Manager, Customer Assistance Specialist role plays an integral role in early stage delinquency management of Small Business Banking Customers who have encountered difficulties servicing their credit products.
• The CAS mandate is to rectify the issues whenever possible and cure the customer delinquency. When necessary, collection action is commenced with a view to protecting the bank’s interests.
• The successful candidate will assume primary responsibility for the day to day management of an assigned group of Small Business and/or Agricultural borrowing clients and will, through the timely execution of appropriate collection strategies, maximize recovery of the Bank’s funds.

JOB REQUIREMENTS

• A understanding of TDCT Small Business and Agriculture Credit products is recommended
• Problem solving aptitude
• Attention to detail
• Ability to work quickly and independently in a fast paced environment
• Previous collection experience is recommended
• Bilingual is asset (French & English)
• Previous Customer Service Experience is required
• Inbound and Outbound telephone experience is recommended

Skills Category:

• Analytical Skills
• Ability to multi-task effectively
• Time Management
• Relationship Management
• Effective Communication
• Interpersonal Skills
• Computer Skills
• BILINGUAL – Fluency in ENGLISH and FRENCH is required

DESCRIPTION DE POSTE

• Relevant d’un chef d’équipe, le spécialiste, Assistance client joue un rôle essentiel dans la gestion des comptes en souffrance depuis peu de temps des clients des SBPME qui ont éprouvé des difficultés à assurer le service de leurs produits de crédit.
• Le mandat du spécialiste, Assistance est de corriger les problèmes dans la mesure du possible et d’effacer les arriérés du client. Au besoin, il entame les mesures de recouvrement dans le but de protéger les intérêts de la Banque.
• Le titulaire du poste sera principalement chargé du recouvrement des comptes d’un groupe assigné de clients emprunteurs des SBPME ou des Services bancaires aux agriculteurs et, par l’application en temps opportun des stratégies de recouvrement appropriées, maximisera le recouvrement des fonds de la Banque.

WHO WE ARE:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Please refer the Job description for details