Bilingual Information & Referral Representative - Full Time

at  Ontario Health atHome

Job Description:CARE AND BE CARED FOR – THIS IS YOUR HOME
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.
As a Bilingual Information & Referral Representative, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.
By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

SKILLS AND ABILITIES:

• Demonstrates and values excellent customer service
• Communicates effectively - both oral and written
• Demonstrates active listening skills, (screens calls and conducts fact-finding)
• Demonstrates effective reading and interpretation skills
• Demonstrates effective problem solving skills
• Builds relationships (both internally and externally)
• Works independently and as a team member
• Works effectively with information/database resources
• Inputs data efficiently and accurately
• Fluency in English and French is required.

WHY JOIN US?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

PRIMARY RESPONSIBILITIES:

• Answer and respond to all incoming calls in a timely, professional and culturally sensitive manner, in the caller’s official language of choice, to determine the nature of the caller’s request and to identify presenting issues and concerns.
• Provide information and referral options to callers and when appropriate, linkages to other related services/resources including Home and Community Care Support Services Champlain Intake Care Coordinators.
• Promote, encourage and provide guidance for access and use of electronic navigation and self-service tools i.e. “Champlainhealthline.ca”
• Track information regarding I&R calls in accordance with Home and Community Care Support Services Champlain monitoring requirements.
• Ensure confidentiality of caller information.
• Respond to Ontario Health atHome Champlain staff inquiries for day-to-day information needs.