Alumicor Limited
Job Summary
This Bilingual role will be ideally based out of our Saint-Laurent location in Quebec; however, additional locations are Toronto and Winnipeg; the successful candidate will be primarily supporting our clients in the Quebec market. The Bilingual Inside Sales and Service Representative (ISSR) is responsible for ensuring the highest level of customer service by providing support, guidance, timely follow-up and resolution to customer inquiries or issues.
This is a customer facing role responsible for answering product inquiries, taking customer orders, confirming delivery, and coordinating with internal company departments to meet customer expectations.
The ISSR will assist the Client Development Managers (CDMs) by communicating to the CDMs any sales leads, assisting in the initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers.

Key Responsibilities

• Provide pricing to customers and assist in the selection of product to suit design requirements
• Ensure follow-up by passing leads to CDMs with calls-to-action, dates, complete profile information, sources, and so on.
• Enter new customer data and update changes to existing accounts in the corporate database.
• Investigate and troubleshoot customer service issues.
• Process customers purchase orders, check item inventory status and confirm shipment date to customers
• Issue documents credit notes for items returned to stock and assist accounts receivable (A/R) with billing discrepancy.
• Maintain good housekeeping practices in work area using the 5s + 1 principles
• Actively participate and support continuous improvement initiatives
• Duties and responsibilities may be amended from time to time in order to support efficient company operations.

Qualifications/Requirements

• This role is customer facing, therefore must conduct themselves in a professional, confident and positive manner; in addition, have a strong command of the English and French languages (read, write and speak).
• Post-secondary education in Architectural Technology and/or Building Sciences with a minimum 5 years’ experience working in a manufacturing environment such as Aluminum Doors / Windows is preferred.
• Working knowledge of Microsoft Office Suite; use of SoftTech application program is an asset.
• Working knowledge of SAP is preferred.
• Must have a technical aptitude and be able to read drawings and do project take-offs
• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
• Strong attention to detail with respect to completing basic paperwork accurately and efficiently
• Demonstrated time management skills and ability to prioritize work demands and deliverables.
• Ability to work well and remain calm under pressure; demonstrated sense of urgency and follow through.
• Able to perform basic calculations and mathematical figures.

Working Conditions

• When visiting the production plant, use of Personal Protection Equipment will be required such as: hard hat, safety glasses, hearing protection and steel toed safety shoes.
• May be exposed to outside conditions which include inclement weather, heat and humidity, load noise levels and exposure to dust.
• Some travel may be required.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.

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Accessibility: We are committed to providing an inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise Human Resources of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.
Apogee and our brands are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by state or federal law

• Provide pricing to customers and assist in the selection of product to suit design requirements
• Ensure follow-up by passing leads to CDMs with calls-to-action, dates, complete profile information, sources, and so on.
• Enter new customer data and update changes to existing accounts in the corporate database.
• Investigate and troubleshoot customer service issues.
• Process customers purchase orders, check item inventory status and confirm shipment date to customers
• Issue documents credit notes for items returned to stock and assist accounts receivable (A/R) with billing discrepancy.
• Maintain good housekeeping practices in work area using the 5s + 1 principles
• Actively participate and support continuous improvement initiatives
• Duties and responsibilities may be amended from time to time in order to support efficient company operations