Bilingual Insurance Advisor

at  Aviva

Aviva Canada is looking for new and experienced Bilingual Insurance Advisors to help support its explosive growth in our Direct to Consumer Distribution channel.
Our newest team members will help support our Direct, Group and Affinity portfolios by helping provide insurance solutions to new and existing customers. We are seeking sales oriented and customer-focused team players who thrive in a fast-paced environment.
The Insurance Advisor is an underwriting professional licensed to sell personal insurance directly to consumers nationally and to service all their insurance related needs. In addition, the role is responsible to underwrite personal lines policies nationally and within authorized limits in accordance with established policies, practices, standards and applicable laws and regulations.
The hours of operation for the Direct Channel Department are Monday to Friday from 8:00 a.m. to 9:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m. You will be required to work five 7.5 hour shifts per week/37.5 hours per week within these hours of operation.
Aviva Canada has adopted a hybrid return-to-office model. This role will require you to work in the Markham office location 2 - 3 days per week.

What you’ll do

• Understanding customer insurance needs and providing insurance solutions
• Quote and Sell Insurance Home and Auto policies
• Assist new customers with their Home and Auto insurance needs
• Service existing customers by updating their policies no meet their changing needs and provide new products as required
• Drive strong customer retention by providing a world class customer experience
• Underwrite new business, policy endorsements and renewals by obtaining all necessary information from the customer relevant to pricing and risk analysis
• Stay up to date on underwriting and regulatory guidelines

What you’ll bring

• College Diploma or University Degree
• Sales and customer service experience (mandatory)
• OTL licensed or RIBO licensed is an asset
• Bilingualism (French and English) (Required)
• Excellent verbal and written communication skills
• Customer focused and ability to match products to customers needs
• Good problem solving skills
• Ability to self-manage and prioritize work
• Strong computer skills ability to learn new software applications
• Insurance sales/service underwriting experience an asset
• Actively working towards CIP or FCIP designation an asset

What you’ll get:

• The salary band for this position ranges from $45,600 to $84,600. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health
• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
you to determine an appropriate accommodation

• Understanding customer insurance needs and providing insurance solutions
• Quote and Sell Insurance Home and Auto policies
• Assist new customers with their Home and Auto insurance needs
• Service existing customers by updating their policies no meet their changing needs and provide new products as required
• Drive strong customer retention by providing a world class customer experience
• Underwrite new business, policy endorsements and renewals by obtaining all necessary information from the customer relevant to pricing and risk analysis
• Stay up to date on underwriting and regulatory guideline