Bilingual IT Helpdesk Tier 2 (Spanish and English)
at Staff4Me
Remote, , Costa Rica -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 30 Nov, 2024 | Not Specified | 01 Sep, 2024 | N/A | Analytical Skills,Itil,Information Technology,Interpersonal Skills,Software | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
As a Helpdesk Tier 2 Technician at Staff4Me, you will be part of a dedicated team providing technical support to our clients. You will be responsible for resolving escalated support tickets, troubleshooting complex issues, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Staff an inbound team to support property staff and vendors
- Inbound calls, Inbound chat/email/SMS, Escalations from Call Center
- Create case, Initial triage and troubleshooting, Intermediate troubleshooting
- Call Types: SSID, VLAN, DHCP, Firewall, Account, 802.1x, Bandwidth limiting, Portal changes/Experience changes, Combination of immediate and future requests, Network Outages/performance complaints Escalations
- Internet (End-user account issues, Wifi issues, Vlan issues, Speed complaints)
- CATV (Missing/Distorted channels, Channel numbering issues, STB MACD, Upgrades/Downgrades)
- IOT and other similar services supported.
REQUIREMENTS:
- Strong knowledge of IT systems, including hardware, software, and networking.
- Experience in troubleshooting and resolving complex technical issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL are plus
- Associate’s or Bachelor’s degree in Information Technology or related field is a plus.
Responsibilities:
- Staff an inbound team to support property staff and vendors
- Inbound calls, Inbound chat/email/SMS, Escalations from Call Center
- Create case, Initial triage and troubleshooting, Intermediate troubleshooting
- Call Types: SSID, VLAN, DHCP, Firewall, Account, 802.1x, Bandwidth limiting, Portal changes/Experience changes, Combination of immediate and future requests, Network Outages/performance complaints Escalations
- Internet (End-user account issues, Wifi issues, Vlan issues, Speed complaints)
- CATV (Missing/Distorted channels, Channel numbering issues, STB MACD, Upgrades/Downgrades)
- IOT and other similar services supported
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Graduate
Information technology or related field is a plus
Proficient
1
Remote, Costa Rica
