Bilingual Mortgage Administrator

at  Manulife

As a trusted partner to advisors, at Manulife Bank, we deliver sophisticated lending solutions and financial strategies that don’t just grow wealth, they amplify it. Built on a foundation of excellence and driven by bold innovation, we empower advisors to deepen relationships, unlock potential, and redefine success for their clients. We’re looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us, and be part of a team where banking drives extraordinary outcomes.
Primarily responsible for the administering of routine residential mortgage portfolio from new loan inception to instructions to notaries. In addition to preparing and processing all mortgage-related transactions and documents, this position requires a high degree of efficiency and organization.

REQUIRED QUALIFICATIONS:

• General knowledge of residential mortgage business and mortgage underwriting practices Knowledge of real estate law
• Knowledge of mortgage-related provincial legislation
• Sound knowledge of MS Office programs, such as Word and Excel
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

PREFERRED QUALIFICATIONS:

• Previous Banking experience is an asset
• Excellent customer service skills Strong interpersonal skills
• Excellent written and oral communication skills
• Proven organization and time management skills
• Strong attention to detail Ability to work in a high-volume, fast-paced environment Ability to understand and correctly interpret legal mortgage documents
• Oral and written French and English language skills are a must
• Team collaborative (strong Team player)

• Set up and administer new mortgage business and process the related financial transactions
• Address routine queries from internal partners
• Maintain control of all security/property documents
• Apply strong decision making and problem solving skills to resolve situations, influence decisions and maintain strong accountability with respect to workload and responsiveness so that expectations and standards are met or surpassed within a timely manner.
• Contribute to and support the team in meeting urgent deadlines and unexpected increased volumes
• Liaise with Mortgage origination and the Sales Team
• Promptly respond and resolve inquiries
• Create and maintain strong team collaborative working relationships with internal departments by providing excellent customer service.
• Identify continuous improvement opportunities and share ideas for improvements and efficiencies and assist with implementation.
• Ensure escalated complaint investigations take into account customer experience.
• Follow Bank policies and standards for required information, supporting documentation and processes to discharge a mortgage.