Bilingual New Vehicle Specialist

at  Sport Driving Canada

JOIN OUR TEAM!

Sport Driving Canada is currently seeking a full-time New Vehicle Delivery Specialist to join our client’s team at the Porsche Experience Centre Toronto (PEC). We are proud to support Porsche Canada, a leader in the luxury automobile industry known for its innovation and performance. Our commitment is to provide exceptional driving experiences and advance automotive excellence.
As a future member of our team, you will have the unique opportunity to contribute to Porsche Canada’s renowned programs and projects, ensuring a high standard of excellence in their exciting initiatives and operations.

EDUCATION:

Bachelor’s degree in business, marketing, or hospitality preferred, or equivalent work experience

EXPERIENCE (JOB AND INDUSTRY):

• 3+ years working experience of automotive industry experience, preferably with track experience
• Highly organized, target and customer-oriented mindset, works well without close supervision
• Background and proficiency in delivering an exceptional guest/customer experience
• Demonstrated safety procedures execution
• Excellent verbal and written communication skills
• Excellent interpersonal skills, able to motivate both individuals and the overall team
• Proficient in Microsoft Office Suite, to include Excel and PowerPoint

SKILLS:

• Excellent verbal and written communication skills
• Strong analytical skills
• Highly organized, target oriented mindset, works well without close supervision
• Ability to set and meet challenging deadlines
• Excellent interpersonal and customer service skills
• Ability to work flexible hours, including weekends and holidays, as required by event schedules
• Ability to operate both standard and automatic vehicles
• General computer experience (Microsoft Office, Lotus Notes, Database software)
• The ability to foster positive and productive work relationships
• English required, French strongly preferred, German a plus

• Uphold and display first-class hospitality and a high standard of guest relations
• Supervise and coordinate a team of 2-3 NVD Coaches and NVD detail team
• Align New Vehicle Deliveries with PEC corporate and retail drive experience schedules
• Frequent communication with Sales Operations to schedule-out vehicle deliveries
• Resolve scheduling conflicts with Sales Operations and maintain seamless operation
• Work with Customer Commitment to ensure customer satisfaction in any event
• Organize and schedule NVDs by maintaining an open line of communication with external stakeholders (Sales Operation / Vehicle Transportation) as well as internal partners (Customer Experience Team / Drive Team / Workshop / Events Team / Food and Beverage)
• Update and maintain booking calendar, including NVD booking holds daily
•  Notify various ports of vehicle needs and timeframe
•  Create and update Events Resumes to reflect individual NVD details
•  Maintain NVD coaches schedule and vehicle needs for drive team
•  Update coaches with customer information with goal of curating a personalized experience
•  Arrange catering and dining needs with Food & Beverage team
• Maintain and report weekly KPIs
• Present new vehicles in an exceptionally high standard of cleanliness and flawlessness
• Budget management
• Maintain log of customer comments and responses
• Efficient operations, cost savings and capacity increases are additional year over year goals
• Ordering of all NVD related items - gifts and support supplies
• Maintain, refine and optimize NVD program processes and procedures
• Oversee exemplary guest journey experience from arrival to departure
• Lead and coordinate training for new NVD coaches and coordinate continuous training
• Assist NVD coach in ensuring all guests of the customer are always attended to
• Provide top-tier technical and product support of vehicle deliveries – exceptional product knowledge
• Be prepared and ready to provide facility tours, photograph individual deliveries, give behind-the-wheel safety and features demonstrations
• Maintain customer contact
• Remain point of contact for customers New Vehicle Delivery details