Bilingual Receptionist

at  Canadian Bank Note Company Limited

Internal Job Title: Bilingual Receptionist
Job Type: Permanent, Full-Time
Job Location: 145 Richmond Road, Ottawa ON
Work Model: On-site

POSITION SUMMARY

As the Receptionist at our 18 Auriga Drive location, you will be the first point of contact for employees, executives, customers and other visitors to CBN. Your responsibilities will encompass a wide range of administrative and customer service tasks aimed at ensuring a smooth and welcoming experience for employees, clients, and guests. In this role you will also provide periodic bilingual customer support for our BUMP business unit (digital raffle solutions) during high call volume periods.

QUALIFICATIONS

Knowledge and Experience

• College diploma in administration or an equivalent combination of education and relevant work experience
• 1 year of reception or other administrative support experience
• Customer support experience is an asset

SOFT SKILLS AND CHARACTERISTICS

• Interpersonal and communication skills
• Organization skills
• Professionalism

Technology

• Computer literacy
• Microsoft O365 (Outlook)

MANDATORY REQUIREMENTS

• Fluency in English and French
• Ability to provide Reception coverage at other CBN locations within Ottawa (as required)

SECURITY CLEARANCE REQUIREMENTS

• Ability to obtain and maintain Government of Canada Reliability (Level I) personal security clearance.

ABOUT US

CBN designs and develops industry leading solutions for the following domains: Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming. To learn more, visit www.cbnco.com.
As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments.
If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.

• Front Desk Management

• Greet visitors, direct them to the appropriate locations, and answer basic inquiries.

• Issue visitor badges and maintain a visitor log to ensure security protocols are followed.
• Ensure the reception area is tidy, organized and professional in appearance at all times.
• Communications
• Handle incoming calls and direct them to the appropriate individual or department, take accurate messages when necessary and relay the information in a timely manner.
• Provide information about the company and any relevant policies and procedures in a clear and professional manner.
• Administrative Support
• Perform various clerical duties, including scheduling appointments, managing conference room bookings, and coordinating catering for on-site meetings and events.
• Manage incoming and outgoing mail and packages, including signing for deliveries and ensuring they reach the correct recipients.
• Manage inventories of common room consumables (e.g. snacks, coffee pods, etc.).
• Additional Support
• Provide periodic bilingual customer service support (managing customer inquiries) for CBN’s BUMP business unit.
• Various other duties and responsibilities.