Bilingual Receptionist

at  GlowTouch LLC

UnifyCX is growing and we are looking for a Front Desk Receptionist to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location!

WHO WE ARE:

UnifyCX is a Global Business Process Outsourcing company with locations in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines, that provides personalized contact centers, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.
UnifyCX is a certified woman-owned business and an EOE employer that welcomes diversity.

WHAT WILL YOU DO?

We are seeking a friendly, organized, and bilingual (English/Spanish) Front Desk Receptionist to manage our front desk and support a positive experience for our clients, visitors, and employees. This position serves as the first point of contact for all visitors, ensuring a warm and professional welcome while assisting with administrative tasks and maintaining the front desk area.

KEY RESPONSIBILITIES:

• Welcome Visitors: Greet and assist all visitors, employees, and clients, ensuring a courteous and professional experience.
• Manage Communication: Answer incoming calls and emails, directing inquiries to appropriate team members or departments as needed.
• Support Administrative Tasks: Handle basic clerical duties such as filing, data entry, and scheduling, and assist with mail distribution and document management.
• Security and Compliance: Follow visitor sign-in protocols and safety procedures to ensure a secure environment for everyone.
• Assist Staff and Management: Provide support with administrative needs, including meeting coordination, document preparation, and other tasks as required by team leaders.
• Additional projects/assignments as requested by management.