Bilingual Sales Consultant

at  HomeEquity Bank

WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.
Our Values, Our Passion
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
Customer-Focused. Passionate Advocates
Courage to Act. Do the Right Thing
One Team. One Vision
Think Long-Term. Ever-Evolving
Be Exceptional. Inspire Greatness

POSITION SUMMARY:

This role is primarily responsible to make outbound telephone calls to prospective clients who have inquired to receive some information about our solutions. The incumbent will also handle inbound calls with the same purpose. The objective will be to qualify clients and book telephone meetings for HomeEquity’s Inside Sales Team.
The Bilingual Sales Consultant will be required to answer client questions as well as present HomeEquity’s product solutions to help meet their needs. This is a fast-paced environment ideal for individuals who work well with targets and are seeking a challenge.

SKILLS AND EXPERIENCE REQUIRED:

• Post-Secondary education
• Progressive customer service or Telesales experience
• Ability to type 40 words per minute
• Ability to work on weekend shifts is mandatory – full or part-time hours
• Proficient with Word, Outlook, Excel
• Experience and comfortable gathering sensitive information from clients regarding their financial situation
• Tech savvy- experience with Salesforce is an asset
• Detail oriented
• Comfortable working with targets and achieving them
• French languages capability is an asset

Attributes

• Our successful candidate:
• Is a results’ oriented individual;
• Knows how to manage time-sensitive information;

• Making outbound calls to prospective clients who have already reached out for some information
• Handling inbound calls for prospective clients who are reaching out for information
• Deliver prepared sales talk that describes our products in order to persuade potential customers to book a meeting with our Inside Sales Team
• Explain HomeEquity products, overcome objections and answer client questions
• Obtain customer information such as name, address, and secured debt and enter the information online
• Adjust sales scripts to better target the needs and interests of specific individuals
• Telephone or correspond to inquiries from customers
• Schedule appointments with the Inside Sales Team for customers