Bilingual (Spanish) Claims Support Professional

at  Responsive Auto Insurance Company

Description:
About Responsive
Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry’s best and most respected insurance agencies to deliver a top-notch service and claims experience. Our customers agree: in 2021, we received a Google reviews rating of 4.8 out of 5 stars—all because of the Responsive way we approach our business.
But Responsive is more than just our name—It’s a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. It’s how we make good on our mission: to continue raising the bar for service in auto insurance.

As a Claims Support Professional, your primary role will be interacting with customers/claimants in a fast-paced environment and providing solutions in a professional and empathetic manner. In this great, starting-point role, you’ll identify process improvements that will help provide better service. With success, you’d have the opportunity to join the Claims Adjuster Fast Track or become a Generalist Adjuster (or another role within Underwriting or Claims). Prior insurance experience is not required – we will train you and help you learn insurance inside and out. Sample duties include:

• Accurately execute sensitive clerical tasks on time.
• Manage customers/claimants in a fast-paced, phone-heavy environment with professionalism.
• Accurately input notes/information into systems.
• Prepare written correspondence.
• Process payments, letters, reports, and other information.
• Provide support to an assigned group of adjusters or underwriters.