Bilingual UI/UX Designer (100% remote)

at  Telus Health

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The UI/UX designer is responsible for developing the mockups and providing the necessary support to the team during development.

Responsibilities

• Evaluate and analyze the experience of users interacting with our product
• Work with product owners to collect and synthesize customer needs (internal and external)
• Define the main challenges and the points for improvement of the web platform
• Develop user scenarios to assist in the design and definition of the application
• Design models and prototypes using the existing design system taking into account user experience, usability, accessibility and ergonomics concepts
• Collect feedback from users to assess the appropriateness of suggested improvements to the interface and make any necessary adjustments
• Define the interaction design best practices
• Write/update functional and/or technical specifications to facilitate development
• Work closely with the development team to establish the scope of the proposed changes and support the various stakeholders

Requirements

• Have a bachelor’s degree in an appropriate discipline (in computer science, software ergonomics, industrial design and/or management or equivalent)
• A master’s degree in cognitive ergonomics will be considered an asset
• Minimum of 2 years of relevant experience in UX/UI design
• Fluency in French and English, both orally and in writing
• Be creative and an excellent team player
• Have an excellent knowledge of user-oriented development methods
• Have a good sense of observation
• Be able to understand and use current computer technologies
• Excellent interpersonal and communication skills
• Be able to design prototypes of interactive user interfaces
• Be comfortable working with a design system and evolving it as needed
• Experience working with Figma software
• Experience with web accessibility
• Experience with CRM, payroll and accounting solutions will be considered an asset

A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process

• Evaluate and analyze the experience of users interacting with our product
• Work with product owners to collect and synthesize customer needs (internal and external)
• Define the main challenges and the points for improvement of the web platform
• Develop user scenarios to assist in the design and definition of the application
• Design models and prototypes using the existing design system taking into account user experience, usability, accessibility and ergonomics concepts
• Collect feedback from users to assess the appropriateness of suggested improvements to the interface and make any necessary adjustments
• Define the interaction design best practices
• Write/update functional and/or technical specifications to facilitate development
• Work closely with the development team to establish the scope of the proposed changes and support the various stakeholder