Bilingual Underwriting Support Specialist

at  Canada Guaranty

OVERVIEW

Canada Guaranty is currently seeking a Bilingual Underwriting Support Specialist to join our growing Operations Support Team in Toronto. Working in a customer-centric environment, the ideal candidate must have good problem solving and communication skills, with the ability to work efficiently in a fast-paced environment.
At Canada Guaranty, our performance-driven culture is built on successful teamwork. If you share a passion for excellence and are a proven team player, we want to hear from you!

EXPERIENCE, SKILLS, AND REQUIREMENTS

• Fluency in both English and French required; however strong non-bilingual candidates may also be considered.
• Ability to work effectively within a team.
• Ability to work within a fast-paced and time-sensitive environment.
• Superior customer service skills.
• Strong communication and problem-solving skills.
• Strong computer skills and experience using the Microsoft Office suite.
• Experience reviewing real estate appraisals would be an asset.
• Experience in administrative or customer service-related work would be an asset.
• Experience extracting, preparing, and analyzing data sets.
• Able to undergo and pass background testing (including but not limited to a criminal background check and credit check) as a condition of employment hire and every five (5) years as a condition of continued employment.

EDUCATION

• College diploma or university degree preferred.
  Canada Guaranty is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.
  Please Note: We appreciate your interest; however, only candidates selected for an interview will be contacted

• Follow-up on outstanding appraisal orders to ensure quick turnaround times.
• Keep lenders updated on the status of appraisal orders.
• Prepare and distribute reports to the team, as required.
• Demonstrate superior customer service skills through telephone and electronic communications with industry partners, including lenders, brokers and appraisers.
• Support the Underwriting Team through special projects and other operational functions within the Underwriting Centre, as required.
• Create and maintain production reports on key metrics for lending partners and regulators.