Bilingual Verifications Researcher (French & English)

at  HireRight

About HireRight:
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview:

WORK MUST BE COMPLETED IN THE ONTARIO AREA DUE TO LICENSING REQUIREMENTS.

Responsibilities:

EDUCATION:

• High School diploma or equivalent required
• Bachelor’s degree in a related field is preferred
  Qualifications:

EXPERIENCE:

• Computer literate with specific experience of using Microsoft Office and email proficiently;
• Confident with telephone communications, including chasing for information whilst maintaining good clients/candidates relations but robustly to be able to close tasks off
• Previous customer service experience preferred
• Ability to communicate written and verbally in English with fluency and in a polite way

KNOWLEDGE & SKILL:

• Fully Bilingual in English & French
• Works under direct supervision and follows standard procedures to accomplish assigned tasks
• Follows step-by-step routines or has careful oversight by others.
  What do we offer:

ROLE PURPOSE:

Researcher role is fundamental to the Service Delivery model of HireRight. Following processes set out in the SOPs, Researchers are verifying information provided by Candidates and inputting the outcome of their work into a Client facing report. Researchers are following processes in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work. This role covers entry level and more experienced Researchers, as well as Verifications conducted in English, as well as French.
Verification’s Researchers will be ensuring a first class Customer and Candidate experience through verifying (as applicable) standard education, employment and professional qualifications components of the screening package utilizing available resources such as telephone, email, internet, etc. Other duties may also be assigned.

DUTIES

• Ensures that duties are carried out professionally and in line with the priority tohelp candidates get hired
• Quickly and effectively researches and verifies facts provided by candidates ofclients’ to ensure the screening process is completed in a timely manner
• Conducts interviews with professional referees to verify candidates’employment history
• Communicates with candidates, with tact and diplomacy, to obtain missinginformation or to clarify details as quickly as possible
• Maintains regular contact and supports candidates to assist them throughoutthe screening process where necessary
• Collaborates with other teams to keep clients informed of issues throughoutthe screening process
• Reviews and maintains a good understanding of service level agreements andperforms work in accordance with clients’ requirements
• Implements changes to processes as directed following changes to servicelevel agreements
• Stays up to date with procedures and Service Level Agreements to ensureclients’ needs are continually met
• Ensures all actions comply with the Data Protection legislation
• Maintains accurate and up to date records of actions taken in the backgroundscreening process
• Produces reports for clients that are accurate and representative of the fullfacts and in line with the accepted standards
• Maintains a standard of work that meets the department quality andproductivity targets
• Conducts phone calls in a manner that is professional and reflects the overall‘helping people to get hired’ philosophy
• Assists team members and works as part of the team to ensure customers’expectations are met