Billing Administrator

at  Kal Tire

Do you thrive on organization and love being at the heart of a team’s success? We’re looking for a detail-driven Billing Administrator who’s ready to make a real impact! In this role, you’ll be the central hub of our operations—keeping information flowing smoothly, reviewing work orders, reaching out to customers, and generating invoices with speed and precision. If you’re excited to deliver top-notch service and keep everything running like clockwork, we want to hear from you!

QUALIFICATIONS AND SUCCESS

• Grade 12 or GED equivalent
• Valid driver’s licence.
• Experience in an administrative support function, including answering phones, providing customer service and problem-solving.
• Experience with purchase orders, invoicing, account reconciliations or other AP/AR functions and providing excellent customer service is an asset.
• Ability to work independently and without supervision in a fast-paced environment.
• Well-developed communication, interpersonal, project management and time management skills are a must.
• Excellent interpersonal and customer service skills.
• Contribute to an upbeat and safe atmosphere in the workplace.

KEY HIGHLIGHTS OF THIS ROLE

• Strong communication skills and a willingness to learn for enhanced customer interactions.
• Passion for the automotive industry to build rapport and promote product knowledge.
• Effective resolution of customer concerns to ensure satisfaction.
• Willingness to be cross-trained for increased versatility and team contribution.

DAY TO DAY RESPONSIBILITIES

• Contact customers to fill in any missing mandatory information whenever necessary.
• Produce the invoices that will be sent to customers and accurately bill customers within 48 hours of work completed.
• Communicate with Service Technicians on work orders and work completed.
• Review Service Technician notes for additional information and ensures the work order reflects the Service Technician’s actual work.
• Work with a variety of software programs. e.g. Microsoft Office.
• Extensive office experience in national billing accounts.