BILLING AGENT

at  DHL

At DHL Express, our purpose is “Connecting people, improving lives.” We are the most international company in the world, “the great yellow machine,” as we love to call it. Specifically in our Central and South America region, we cover 15 countries, from Tikal National Park in Guatemala to Ushuaia in Tierra del Fuego - Argentina. We are more than 3,400 Certified International Specialists working passionately and motivated AS ONE team, moving over 10 million shipments a year and exceeding our customers’ needs while supporting their businesses and positively impacting our communities at the same time. We are the Great Place to Work #1 in Latin America and we are very proud of that. And we have good news! … We are looking for a Superstar like you, focused on our customers and who wants to have the best day, every day …

MAIN RESPONSABILITIES

• Deliver support and output to achieve correct, complete and timely invoicing.
• Liaise with Internal and External contacts to request and follow-up account numbers or other relevant information to support correct, timely and complete billing.
• Identify query root cause and ensure billing accuracy and timeliness upon receipt of shipment
• Check and analyze incoming shipments, requests and queries of shipment
• Load billing data into our validation tools to produce maintenance reports.
• Reconcile billing data to ensure accurate and complete invoicing.
• Maintain and prepare data for transfer to produce accurate billing invoices/credits.
• Register relevant data in tools to monitor status of work.
• Provide and demonstrate the work done according to internal control procedures.

QUALIFICATIONS & SKILLS:

• Good MS Windows & Excel as an end user (required).
• Fresh Graduates, currently studying Business Administration, or administrative experience (experience in a SSC environment will be an added advantage)
• English written (80%) and speaking (80%)
• One year of experience in similar roles.

WE OFFER:

DPDHL offers excellent opportunities of professional growth, a multicultural environment, with attractive benefits package and competitive salary conditions.
Interested in this position please click on “Apply” and send us your application including your resume.
We are looking forward to your application.

DHL is hiring a Billing Agent – CEMS Americas to join its Heredia, Costa Rica team. In this role, you will deliver support and output to achieve correct, complete and timely invoicing. Additional tasks and accountabilities include but are not limited to: