Billing Analyst

at  Exclaimer

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We provide world-class email signature solutions that let organizations of any size achieve brand consistency, legal compliance, and customer engagement on any device. Designed for Microsoft 365, Google Workplace, and Microsoft Exchange, our solutions are used by over 50,000 customers in 150+ countries. Some of these customers include renowned companies such as Sony, Mattel, Bank of America, NBC, the Government of Canada, the BBC, and the Academy Awards. We have over 275 employees worldwide.
Our Finance team is looking for a Billing Analyst to join us. The role involves scrutinizing billing data, recognising billing anomalies, investigating and solving issues while suggesting improvements to the billing process to ensure that invoicing is accurate and timely.
Having recently transitioned to a new billing platform (Zone Billing), there is a requirement for an analyst role to ensure consistency and accuracy of data between our CRM (Salesforce) and the billing platform which then integrates with our General Ledger (Netsuite).
This role would be ideal for someone who has a strong attention to detail and a problem-solving mindset and is looking for the opportunity to work in a fast paced, dynamic SaaS environment. This role will suit someone with a strong work ethic who is looking to make an immediate impact on an exciting growth-stage company.
We are looking for someone who has a solid understanding of the interplay between revenue recognition accounting and billing, with a strong customer focus. Specific familiarity with NetSuite / ZoneBilling / Salesforce will be advantageous – but confidence with, and an understanding of systems in general is a prerequisite. We are a high-volume business, hence need to ensure our systems and processes are robust. The ability to problem-solve and analyse large volumes of data is essential.

SKILLS KNOWLEDGE AND EXPERTISE

• Strong academic record (BA, BSc, or equivalent, 2:1 or higher) ideally in an accounting or finance field.
• Minimum 2 years’ experience in billing, accounting or a related field.
• Strong understanding of accounting and billing principles and practices.
• Excellent analytical skills, including the ability to analyse billing data and identify trends and issues.
• Strong attention to detail and ability to work accurately in a fast paced environment.
• Advanced knowledge of Excel with experience of manipulating large datasets and modelling skills (pivot tables, filtering, lookups etc).
• Experience with billing software and systems is a significant advantage.
• Strong communication and interpersonal skills.
• Proven self-starter with experience of being able to work independently, juggling and prioritising across workloads and consistently meeting deadlines.
• Experience with Salesforce and/or Netsuite would be advantageous.
• Excellent analytical, communication and influencing skills (both written and oral).
• Ability to build effective relationships with internal and external stakeholders.
• Has prior experience of working in a comparable high velocity business (SaaS, Fintech).

BENEFITS

We offer you a challenging job in a growing and truly global international SaaS company with a competitive compensation structure. Ah, and you will be part of a fun and hardworking team:

• Remote / Hybrid working
• Healthcare
• Life insurance
• 6 weeks - work anywhere option per year
• Employee Assistance program
• Contributory retirement savings plan
• Opportunities for training & development
• Great team and culture
• Discounts portal
• Income protection Insurance
• Online GP services

Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regards to race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

• Investigate billing discrepancies and work with other departments to resolve issues.
• Analyse billing data to identify billing issues and trends.
• Recommend process improvements to ensure accurate and timely invoicing.
• Maintain accurate and complete billing records and documentation.
• Generate and distribute billing reports, statements, and invoices.
• Provide specific support to our ‘credit & rebill’ issue log, ensuring adjustments to subscriptions are reflected appropriately from both a revenue recognition and billing perspective.
• Collaborate with other departments to ensure accurate and timely reporting and analysis.
• Provide excellent customer service to customers and other stakeholders.
• Develop and maintain relationships with internal and external stakeholders, including customers and service providers.
• Assist with other accounting and finance functions as needed.