Billing Analyst- Temp

at  Vantive

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

EXPERIENCE REQUIRED

• Bachelor’s degree or equivalent work experience.
• 2 years of successful experience in C2C area.
• Proficient in using JDE and GetPaid preferred.
• Proficient in using Microsoft Office suite.
• Experience in C2C process improvements.
• Ability to travel to the United States, Mexico, and/or Canada

• Complete daily activities according with the role
• Contact customers for disputes resolution as required.
• Understand customer profiles and their related sensitivities.
• Resolve unidentified payments that have been assigned as a billing dispute code.
• Complete into the corresponding timeframe credit and debit notes.
• Complete into the corresponding timeframe manual invoices.
• Complete into the corresponding timeframe Consolidated billing.
• Maintain daily Pending Order and follow ups on time.
• Issue requests for refunds of cash on account or credit memos as needed.
• Review Dispute documentation provided by cash application or the customer and work the dispute within the corresponding timeframe.
• Enter notes into Get Paid and provide sufficient information to the owner.
• Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed.
• Contact internal owners for resolution of Disputes that are not being cleared on a timely basis.
• Work with internal departments (CHOPs, Collections, Customer Service, Cash app, Sales, Marketing) to research, provide support in obtaining additional information.
• Manage the Dispute (GetPaid) email box, ensuring that the email is forwarded to the proper individual / team, if it is not for work that is completed by the team.
• Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
• Develop strong working knowledge of customer base and company organizational structure.
• Support the training and process improvement effort.
• Participate in the performance review process.
• Escalated problematic accounts to the collection’s supervisor with an explanation of the issues and request assistance