Billing & Collection Team Leader

at  EcoVadis

Company Description
Work smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on EcoVadis careers page.
Job Description
This role is responsible for overseeing billing and collection operations for the North and South American markets. The Billing & Collection Team Leader will collaborate with the Global Billing and Collection team to ensure high performance, efficient processes, and delivery of top-tier service, aligned with the company’s vision and values. Additionally, this role may provide support to other markets as needed based on business needs.
Core responsibilities:

1. Team management

• Participate in recruiting and hiring new team members as required.
• Assist in the training and mentoring of new hires, ensuring they understand established policies and procedures.
• Continuously provide training and mentorship to current team members to support their development.
• Regularly assess and identify the training needs of the team to enhance their skills and improve overall performance.
• Effectively manage and support the team, fostering a positive and collaborative work environment.
• Oversee performance management by setting clear goals, providing ongoing feedback, and conducting regular performance reviews to identify areas for improvement and recognize achievements.

1. Operations management

• Oversee and manage the day-to-day operations of both local and remote team members as required.
• Ensure the efficiency of billing and collection processes for the Americas region.
• Maintain target response times for customer inquiries and work to reduce Days Sales Outstanding (DSO).
• Identify high-risk accounts and escalate to third-party collections when necessary.
• Prepare and present regular reports on billing and collection performance.
• Monitor and ensure the team consistently meets KPIs on a weekly, monthly, and quarterly basis.
• Partner with internal departments (sales, customer service, finance) and external customers to resolve disputes, maintain positive relationships, and improve payment timeliness.
• Ensure compliance with local and international collections laws and practices.

1. Complaints and Escalations

• Promptly address and resolve customer complaints and escalations.
• Effectively manage escalations from other business units.
• Serve as the primary contact for external collection agencies when required.

1. Project Management & Ad Hoc Tasks:

• Lead and manage billing and collection-related projects from initiation to completion.
• Collaborate with cross-functional teams on special projects aimed at process improvement, system upgrades, or strategic initiatives.
• Support additional ad hoc tasks as required to meet business needs and objectives.

1. Strategic account management

• Manage and optimize billing and collections for a portfolio of strategic accounts, ensuring accurate invoicing, timely collections, and resolution of disputes.
• Develop tailored strategies for each account to enhance financial performance, strengthen client relationships, and support overall business objectives.

QUALIFICATIONS

• Degree in a Business related discipline (Management, Business, Finance) or any equivalent qualification.
• Proven leadership experience in billing, collections, or customer service.
• Strong understanding of U.S. billing and collection practices, compliance, and regulatory requirements.
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint; familiarity with Google Suite tools is a plus.
• Fluency in English is a must. Proficiency in additional languages would be a plus.

REQUIRED SKILLS

The Billing & Collection Team Leader should:

• Demonstrate ability to manage, motivate, and develop a high-performing team.
• Exhibit strong leadership and communication skills.
• Be goal-oriented and solutions-driven.
• Work independently with minimal supervision while being proactive in problem-solving.
• Demonstrate reliability, integrity, and professionalism.
• Maintain a positive attitude and excel in a dynamic, fast-paced environment.
• Be flexible and adaptable to support other markets as needed.

• Lead and manage billing and collection-related projects from initiation to completion.
• Collaborate with cross-functional teams on special projects aimed at process improvement, system upgrades, or strategic initiatives.
• Support additional ad hoc tasks as required to meet business needs and objectives