Billing & Invoicing Specialist

at  Contour Education

We are thrilled to offer an exciting opportunity for a charismatic, driven and committed individual to join our passionate team as a Billing Specialist, to be part of the vital administration team that keeps things running at Contour Education!

SKILL REQUIREMENTS

• Honesty and Integrity
• Excellent Customer Service Skills
• High Level of Empathy
• ️ Exceptional Communication Skills
• Detail-Oriented & Organized
• Energy and Enthusiasm
• Independence & Proactiveness
• Ability to Build and Maintain Relationships
• Willing to Listen, Learn & Lead

EXPERIENCE REQUIREMENTS

• Completed the VCE and Performed Well
• Bachelor’s Degree (or currently studying) in Commerce/Finance/Business/Accounting or a related field
• Prior Accounting, Finance, and/or Sales Experience (ideal)

PERSONAL REQUIREMENTS

• ️ Young, Passionate, and Engaged (we want you to be able to vibe with students on campus!)
• Long-Term Mindset & Vision (if you’re selected, we’d like you to come for the ride for as long as you can!)
• Genuine Desire to Help Students & Parents (it’s our goal to help students achieve their potential!)
• ️ Full Academic Year Committment (e.g. no overseas exchange trips for 8 weeks :()
• Ability to Commit to Hours (e.g. can’t constantly reschedule or miss work)
• Travel to Glen Waverley
• Sign an NDA (e.g. can’t distribute our resources/company info to others)
• ❌ Agree to a non-compete clause (e.g. you can’t sell similar services for others, exceptions apply, check with us!)
• Past VCE Graduate (we still accept applications from non-VCE graduates in exceptional circumstances!)

THE ROLE

Since our inception, Contour has been growing - and growing fast - and one of the key elements that keeps our operations running smoothly is our billing, finances, and accounts systems! Now, we’re looking for someone that will take the lead on ensuring this vital cog in our engine continues to help us drive our growth.
You’ll do more than just type numbers into spreadsheets; you’ll be the central point connecting our students and parents, our tutoring team, and our bookkeeping and operations.
At Contour, our core values include always providing a friendly voice and enthusiastic support to our students and parents, who invest their time, money and effort into our services. When you reach out to a student or parent for an overdue invoice, you aren’t just asking them to pay - you’re building a personal relationship with them, and also maintaining their relationship with Contour!
So, your friendly and helpful interactions with students and parents - even when dealing with issues like billing and invoicing - will form a key part of upholding Contour’s values and standing out distinctly from our competition!

KEY RESPONSIBILITIES

• Managing Invoicing: Issuing invoices to students and parents, and approving invoices issued to students and parents;
• Updating Accounts: Ensuring student accounts and records are kept up to update on CRM and accounting software;
• Overdue Invoices: Following up on unpaid/overdue invoices, including reaching out to students and parents via text, email, and phone calls to ensure timely payments;
• Billing Queries: Addressing billing and invoicing related questions from students and parents via text, email, and phone;
• Trials and Unenrolments: Tracking and updating student free trialling weeks, and cross-verifying unenrolments on CRM and accounting software;
• Timely Accounting: Clearing backlogs and maintaining the accuracy and timeliness of invoicing at Contour.