Billing Manager

at  Bevan Brittan

Location

Bristol
Description
Bevan Brittan is a UK-Top 100 commercial law firm providing a comprehensive range of legal services from offices in Birmingham, Bristol, Leeds and London.
The firm advises businesses across construction, energy & resource management, higher education and financial services, complementing the firm’s market leadership within housing, local government and health & social care.
We currently employ over 600 people, including over 90 Partners, and our award-winning teams provide construction, commercial, corporate, property, regulatory, employment and litigation (commercial and clinical negligence) legal advice.
Bevan Brittan is named among ‘The Times Best Law Firms 2024’ and has recently either won or been shortlisted for a number of prestigious awards.
We are driven by our 4 values: Relationships, Results, Reputation and Responsible. These give us a sense of purpose and ensure we always work collaboratively with clients and colleagues, continually improve, make the right choices and act with integrity.
Bevan Brittan is an equal opportunities employer and welcomes applicants from all backgrounds.
The Role
To support the business by providing an efficient and effective Billing service, whilst ensuring compliance with internal policy. Managing all aspects of team resources, including recruitment; conducting appraisal meetings; dealing with any ad-hoc staffing issues. Work collaboratively with other teams and departments to ensure our processes are working effectively and we need the expectations of service users and clients.
Main Duties

Overall responsibility for all Billing activity

• Line management of 5 staff, with a view to expand
• Training and development of new and current team
• Oversee the timely and accurate creation of client bills.
• Embed a GIRFT (get it right first time) culture, making recommendations and implementing these to improve service delivery.
• Identify and resolve points of failure.
• Provide a strong level of customer service, delivering to our service level agreements.
• Ad-hoc project work.
• Month end reporting.
• Ensure SRA Accounting rules are strictly adhered to.
• Support both internal and external Audit requirements.
• Dealing with query/complaint escalations in a timely and appropriate manner.

Skills Required

• Proven experience of people management
• Ability to stay calm under pressure
• A good understanding of applicable VAT rules.
• Attention to detail and accuracy of information.
• Strong numerical reasoning.
• Adherence to strict deadlines.
• Strong customer service ethic.
• Ability to work to own initiative and set goals.
• Excellent MS Excel skills
• Knowledge of Elite 3e.

Work-life balance
Where possible, we want to offer all Bevan Brittan people flexibility to work their week in a way that suits them - we operate a hybrid working model based on the needs of our clients, teams and that of the individual. Our core business hours are 9am - 5:15pm Monday to Friday, however we are open to individuals working more flexibly around those times and would welcome a conversation with you if you have any questions.

We offer a substantial benefits package to all employees including:

• A minimum of 25 days holiday (plus the option to buy up to an additional 5 days)
• Discretionary bonus scheme
• Generous pension scheme
• Private medical insurance through Vitality
• Biennial private health assessment through Nuffield Health
• Life assurance
• Access to Employee Assistance Programme
• Cycle to work scheme

Responsible Business

To us, being a responsible business is second nature; a core part of Bevan Brittan’s identity, running through our culture and embodied by the clients we serve. We want to demonstrate our commitment to these causes through actions rather than words; colleagues from across the firm are already heavily involved, living and breathing the four pillars of our Responsible Business strategy:

• Community Engagement -Each lawyer has the opportunity to undertake pro bono legal work for local charities and not-for-profit organisations. We also play an active role through our local office communities, in 2023 we fundraised and donated a total of £100,000 to our four regional office charities, with each charity receiving £25,000 to help fund their vital services.
• Environmental Sustainability- Bevan Brittan is ISO14001 accredited. We have achieved the UN’s Climate Neutral Now accreditation and our environmental sustainability plan is focused on achieving our net zero carbon target by 2040.
• Equality, Diversity & Inclusion- We have a strong and vibrant diversity programme that gives colleagues across the firm an opportunity to take part, led by our Equality, Diversity & Inclusion Committee and supported by our Ambassadors, who drive engagement in our strategy and raise awareness across the firm.
• Wellbeing -We are proud of our open culture, where colleagues feel empowered to speak openly about physical and mental health issues and to seek out support when needed. We have trained 21 colleagues across the firm as Mental Health First Aider s and established a programme of initiatives including our informal ‘coffee with’ scheme.

Collectively, these four pillars ensure we look after our colleagues’ wellbeing; offer an environment in which all can progress on merit, regardless of personal circumstances or background; give something back to the communities in which we work; and protect the environment.

Please refer the Job description for details