Billing Manager

at  Kids First Services

COMPANY OVERVIEW

At Kids First, we’re on a mission to create a world where every child can thrive and reach their full potential. We provide high-quality Applied Behavior Analysis (ABA), Speech, Occupational, and Mental Health therapies to our clients. Join our team and be a part of shaping a brighter future for children.
Kids First provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field - Required
• 4+ years of experience in Operations and Management - Required
• 5+ years of progressive experience in operations management, including roles of increasing responsibility and leadership
• Comprehensive knowledge of the healthcare sector, including awareness of industry trends, market dynamics, and regulatory mandates.
• Effective leadership and people management abilities, with a background in guiding and inspiring cross-functional teams, enhancing performance, and cultivating a cooperative and diverse work atmosphere - Required
• Flexible Hybrid Model: 3x/week onsite in-office, with a possibility of hybrid working; Travel Maximum of up to 50% of the time - Required
• Experience with billing software (e.g., CentralReach ABA Software) - A plus!
• Technical Proficiencies: Process development, SOP development, data analysis, Microsoft Office 365, billing software, data collection software - Required
• Strong ethical values, integrity, and dedication to upholding company governance. Expected to set a positive example and ensure that the organization adheres to legal and ethical guidelines

The Billing Manager will directly report to the Financial Controller, playing a crucial role in ensuring the success of our organization by managing the operational aspects of our billing services. Working closely with our clinical and administrative teams, the Billing Manager will implement strategies to provide exceptional billing operations. This position calls for a strategic thinker with a hands-on approach to oversee and enhance our current functions, aid in employee growth, and contribute to our company’s culture and development.

Responsibilities

• Responsible for organizing and supervising the work and schedules of billing staff, including reconciliation specialists, denial specialists, billing processors, and eligibility specialists.
• Conducts timely and constructive performance evaluations.
• Manages employee discipline and terminations following company policy, with support from the Financial Controller.
• Offers guidance to ensure smooth operations across departments, particularly in billing processes.
• Supervises day-to-day billing operations, ensuring efficient service delivery, regulatory compliance, and adherence to quality standards.
• Leads the billing team, fostering effective communication, performance, and professional growth.
• Monitors operational metrics and key performance indicators (KPIs) to evaluate performance, pinpoint areas for enhancement, and implement strategies to boost productivity and profitability.
• Works with the administrative team and Financial Controller to create and execute organizational programs, processes, goals, objectives, and initiatives.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field - Required
• 4+ years of experience in Operations and Management - Required
• 5+ years of progressive experience in operations management, including roles of increasing responsibility and leadership
• Comprehensive knowledge of the healthcare sector, including awareness of industry trends, market dynamics, and regulatory mandates.
• Effective leadership and people management abilities, with a background in guiding and inspiring cross-functional teams, enhancing performance, and cultivating a cooperative and diverse work atmosphere - Required
• Flexible Hybrid Model: 3x/week onsite in-office, with a possibility of hybrid working; Travel Maximum of up to 50% of the time - Required
• Experience with billing software (e.g., CentralReach ABA Software) - A plus!
• Technical Proficiencies: Process development, SOP development, data analysis, Microsoft Office 365, billing software, data collection software - Required
• Strong ethical values, integrity, and dedication to upholding company governance. Expected to set a positive example and ensure that the organization adheres to legal and ethical guidelines.

Why Choose Kids First?

• Flexible Hybrid Approach: Kids First is among the leading ABA companies at the forefront of using telehealth to deliver ABA services.
• Make a Lasting Impact: At Kids First, we pride ourselves on our ability to make a difference in children’s lives by staying focused on our mission, prioritizing ethical practices, and working with the utmost integrity and consistency.
• Supportive Work Environment: Kids First fosters a collaborative work environment.
• Opportunities for Career Advancement: We believe in promoting from within and providing opportunities for career growth. As a Billing Manager on our team, you will have opportunities to expand your role as our business continues to grow!
• Health Benefits: Available for eligible employees; Full medical, dental, vision, Long Term Disability, Short Term Disability, Maternity Leave, Paid Time Off, Vacation time, and much more!

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