Billing Officer

at  Aussie Broadband

Aussie Broadband’s (ABB) purpose is to the change the game. As our Billing Officer, you’ll support this by invoicing our customers on a monthly basis whilst ensuring the integrity of the billing data
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

• Don’t be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

We are proud to be a
B Corp Certified company
, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our
Pledge 1% commitment
,
sponsorship programs
and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by
HRD magazine
.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you
Are you detail-oriented with a knack for numbers? Do you thrive in a team environment and enjoy making sure everything adds up just right? If so, we’ve got the perfect role for you!

If the above sounds like your kind of gig, we’d love to hear from you if you have:

• At least 2 years in a similar commercial environment
• Strong administrative, procedural, and organisational skills with a high level of accuracy and attention to detail
• Excellent written and oral communication skills
• Ability to work well both independently and as part of a team
• A knack for solving problems and thinking like a leader
• Quick learner who can adapt to changing situations with ease

How will you support our “Why?”

As a key member of our Finance team, you’ll be responsible for ensuring our customers are billed accurately and on time each month. Here’s a snapshot of what your day-to-day will look like:

• Generate invoices and credit notes with precision, ensuring all month-end deadlines are met
• Calculate and bill contract termination fees and payout amounts
• Address customer account enquiries with a helpful and positive attitude
• Support our Sales team with account reviews and provide insights
• Collaborate with our Billing Team Lead to analyse invoices, credits, and cancellation requests
• Understand billing disputes and effectively communicate them to the relevant manager for resolution
• Keep customer contact details accurate and up-to-date
• Pitch in with other related tasks as needed

Ready to join?
Apply directly and our fantastic team will be in touch!
If you have any questions, get in touch today with our team at
careers@team.aussiebroadband.com.au
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we’ve set for this role, so you don’t miss out!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

• Generate invoices and credit notes with precision, ensuring all month-end deadlines are met
• Calculate and bill contract termination fees and payout amounts
• Address customer account enquiries with a helpful and positive attitude
• Support our Sales team with account reviews and provide insights
• Collaborate with our Billing Team Lead to analyse invoices, credits, and cancellation requests
• Understand billing disputes and effectively communicate them to the relevant manager for resolution
• Keep customer contact details accurate and up-to-date
• Pitch in with other related tasks as neede