Billing Operations Specialist | Ruby Labs

at  Ruby Labs

• ABOUT USRuby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we’re always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ABOUT THE ROLEAs a Billing Operations Specialist at our company, you will play a crucial role in managing and optimizing our billing operations, focusing on merchant account maintenance, dispute management, and market research. You will be responsible for ensuring smooth day-to-day operations, minimizing financial risks, and making sure all our accounts are in good standing.

This role offers an excellent opportunity for someone who is detail-oriented, enjoys problem-solving, and has a keen interest in the payments industry. The successful candidate will play a vital role in maintaining the financial health of our company and ensuring a smooth payment experience for our customers.KEY RESPONSIBILITIES

• Perform daily checks of all merchant accounts, especially PayPal, to monitor account activity, notifications, and status.
• Update and report on merchant account statuses to relevant teams.
• Process dispute alerts promptly to prevent chargebacks by initiating refunds and canceling user subscriptions when necessary.
• Ensure all disputes are submitted correctly and on time, adhering to PSP deadlines and company guidelines.
• Review and update dispute evidence templates to ensure accuracy and effectiveness.
• Provide guidance to the team on the latest changes in dispute management processes.
• Monitor and report on dispute trends and potential issues to the team.
• Assist with manual dispute submissions and prioritize cases.
• Escalate critical issues or urgent requirements from PSPs to appropriate team members.
• Monitor and report on the latest trends in the payments industry
• Conduct ad hoc market research to stay informed about how other companies manage payments.

QUALIFICATIONS

• Knowledge of dispute management processes and chargeback prevention strategies.
• Familiarity with major payment service providers, especially PayPal.
• Experience in payments, billing operations, or financial services preferred.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.

• Perform daily checks of all merchant accounts, especially PayPal, to monitor account activity, notifications, and status.
• Update and report on merchant account statuses to relevant teams.
• Process dispute alerts promptly to prevent chargebacks by initiating refunds and canceling user subscriptions when necessary.
• Ensure all disputes are submitted correctly and on time, adhering to PSP deadlines and company guidelines.
• Review and update dispute evidence templates to ensure accuracy and effectiveness.
• Provide guidance to the team on the latest changes in dispute management processes.
• Monitor and report on dispute trends and potential issues to the team.
• Assist with manual dispute submissions and prioritize cases.
• Escalate critical issues or urgent requirements from PSPs to appropriate team members.
• Monitor and report on the latest trends in the payments industry
• Conduct ad hoc market research to stay informed about how other companies manage payments