About the opportunity:
The Billing Operations Specialist collaborates with various departments, incorporating diverse perspectives and fostering positive relationships with both internal and external customers. Billing Operations Specialist are focused on handling a high volume of diverse operational tasks, adhering to best practices to ensure optimal outcomes for the company, the customer, and/or partner.

Responsibilities:

• Gain a deep understanding of the sales process from contract inception to billing & collection
• Work cross-functionally with a team to complete various tasks including invoicing, credit memos, refunds, and chargebacks
• Oversee daily operations and makes recommendations on opportunities for improvement.
• Review agreements and requests for credit terms.
• Research and resolve payment variances by partnering with the customer and account managers.
• Analyze open receivables and prepare reporting on high risk accounts with recommendations to resolution.
• Look for process improvement and opportunities to automate tasks to streamline the invoicing and approval processes
• Enhance the control environment around the billing cycle by identifying pain points and establishing guidelines that improve accuracy & efficiency

Requirements:

• Fluent in English
• At least 4 years of prior experience in Finance or Operations, preferably Billing Operations
• Intermediate to Advanced Excel skills (vlookups, pivot tables) is critical
• Analytical, detail‐oriented, and strong organizational skills a must.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Workday and Salesforce experience is preferred.

• Excellent organizational and communication skills. Must be able to provide and receive feedback.

  Why Shutterstock:

• You have a direct impact on the success of the company. Your team’s work matters and is essential to the evolution of our core business!

• Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind.
• Flexibility to work between home and office with everything you need to be successful in both
• A generous and competitive benefits package.

Shutterstock connects diverse artists and creative professionals around the globe with the agencies, brands and people who need their work and services. It’s a place where creators come to be inspired and discover new ways to produce their best work.
Shutterstock enables its employees to drive culture and tap into the world around them to develop the toolbox and solutions that help others share their world views. At Shutterstock, your ideas will be welcomed, your uniqueness will be celebrated, and you will be supported in presenting your view of the world as you experience it. We’re champions of resiliency; quickly learning from our shortcomings in our pursuit of continuous growth.
Diverse teams are critical to our success. We encourage people from different backgrounds to apply and we commit to creating and maintaining a culture where employees know they belong and have equal opportunities to succeed.

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Shutterstock Values
We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors.
Our Values
represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.
Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
Shutterstock ensures that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,
accommodation_request@shutterstock.com
.

• Gain a deep understanding of the sales process from contract inception to billing & collection
• Work cross-functionally with a team to complete various tasks including invoicing, credit memos, refunds, and chargebacks
• Oversee daily operations and makes recommendations on opportunities for improvement.
• Review agreements and requests for credit terms.
• Research and resolve payment variances by partnering with the customer and account managers.
• Analyze open receivables and prepare reporting on high risk accounts with recommendations to resolution.
• Look for process improvement and opportunities to automate tasks to streamline the invoicing and approval processes
• Enhance the control environment around the billing cycle by identifying pain points and establishing guidelines that improve accuracy & efficienc