Billing Operations Team – Billing Specialist

at  SWIFT Financial Messaging Services

About the Role
In line with division objectives, policies and procedures and under instruction/control of a manager, this role will support the billing operations by ensuring accurate and timely billing processes, resolving technical issues, and contributing to process improvements.

Key Responsibilities

• Provide customers with accurate, timely and complete bills covering a broad range of products and services.
• Ensure completeness and accuracy of the billing of products and services. Provide feedback and reports to appropriate stakeholders.
• Monitor billing systems for accuracy and troubleshoot discrepancies.
• Provide (internal and external) customer support and escalate in accordance with the service level agreement.
• Identify and recommend improvements to processes, procedures and tools.
• Acquire and maintain operational and product knowledge to resolve customer inquiries and problems.
• Assist in performing reconciliations of bill runs and analysis for management.
• Participate in billing related projects. Assist with the integration and maintenance of billing systems and software.
• Collaborate with internal stakeholders, such as Sales, IT and Pricing.

Technical skills

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Basic knowledge of SQL and data analysis tools.
• ERP systems: Experience with SAP
• Fluent in English and in either French or Dutch

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Strong communication skills, both written and verbal.
• Being a trusted teammate.
• Demonstrate operational excellence by encouraging a continuous improvement demeanor and implementing procedures, standards and policies to ensure success.
• Curious to learn and willing to expand knowledge.
• Excellent analytical, critical and control-oriented approach.
• Detail oriented and result driven individual with excellent follow-up skills.
• Pragmatic – keeping things simple where you can be your motto.
• Capable of connecting with different people in the organization.
• Good coordination, planning and organizational skills to meet tight deadlines.

What would make you successful?
University degree in Finance and Economics or equivalent experience. A master’s level degree or equivalent experience is preferred.
At least 3 to 5 years of experience within a financial position, of which 3 years in a financial audit company.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status

• Provide customers with accurate, timely and complete bills covering a broad range of products and services.
• Ensure completeness and accuracy of the billing of products and services. Provide feedback and reports to appropriate stakeholders.
• Monitor billing systems for accuracy and troubleshoot discrepancies.
• Provide (internal and external) customer support and escalate in accordance with the service level agreement.
• Identify and recommend improvements to processes, procedures and tools.
• Acquire and maintain operational and product knowledge to resolve customer inquiries and problems.
• Assist in performing reconciliations of bill runs and analysis for management.
• Participate in billing related projects. Assist with the integration and maintenance of billing systems and software.
• Collaborate with internal stakeholders, such as Sales, IT and Pricing