Billing Services Representative I

at  SaskEnergy

SaskEnergy is seeking a qualified and motivated individual to join our team. The Billing Services Representative I executes, investigates, verifies, and provides resolution for customer billing, reporting and customer accounting, including communicating and providing billing solutions to departments and customers for the delivery of timely and accurate billing.
Note: This job description is intended to describe the general nature and level of work being performed and the percentage of time allocated to duties may vary. This job description is not intended to be construed as an exhaustive list of all responsibilities, required skills or related duties which may be assigned or requested.
Core Responsibilities

Billing Support

• Receive and respond to general and level I escalated customer billing inquiries and provide support and guidance in overseeing customer issues within the escalation process, including providing billing solutions accurately, efficiently and within a deadline.
• Proactively investigate, validate and resolve potential issues associated with complex customer billing issues, tenancy changes and customer records.
• Identify and troubleshoot system defects and/or user errors with regards to the My Account website.
• Administer electronic bill file to consolidated customers in keeping with strict billing deadline, and provide bill issue resolution.
• Investigate, validate and process pre-authorized payment plan applications while adhering to Canadian Payment Association guidelines.
• Administer SaskEnergy Network Member accounts including manual billing of fees and collections.
• Verify and process home network tune up applications.
• Respond and issue customer documentation with regards to historical billing information for internal departments and external customers, adhering to release of information policies and governmental privacy legislation.
• Set-up arrangements for customer service activities such as meter reads, premise checks and tenancy change reads ensuring reads are within acceptable threshold.
• Receive and respond to customer inquiries and correspond with SaskPower regarding bill match.
• Proactively make suitable arrangements with respect to Billing Services special billing customers for payment of outstanding accounts.
• Provide billing expertise and accurate billing solutions to internal system users for various applications and programs such as: the Customer Information System and My Account.
• Receive and investigate AMI customer exemptions.
• Process vendor additions and changes for Accounts Payable.
• Correspond with print vendor regarding issues with bill print while maintaining timely bill delivery.

Administration, Checks and Controls for Billing and Customer Accounts

• Review and reconcile daily Social Services related exception reports, payment cancellations, refunds, monthly balancing and auto pays.
• Investigate and validate the weekly customer refund file which includes system generated and manual refunds, liaise and coordinate refund processes between various internal and external departments and customers and create adjustments when required.
• Conduct daily balancing of pre-authorized payment plans to bank statements and general ledger and monitor discrepancies in accordance with Canadian Payments Association rules.
• Monitor and correct customer billing and revenue reporting by working exception reports to verify data consistency and billing accuracy.
• Perform and verify daily balancing of bills and letter print for reconciliation to ensure timely and accurately billing.
• Administer existing customer loan financing.
• Participate in regular rate review process to ensure billing accuracy.
• Maintain an accurate filing system, record retention and retrieval processes in accordance with records and information management guidelines.
• Administer daily undeliverable customer correspondence.

Qualifications

Education

• Grade 12 or equivalent.
• Introductory Financial Accounting or equivalent.

Experience

• One (1) year experience with CIS processes that includes reconciling, validating and investigating data and providing issue resolution, working within strict timelines.
• One (1) year experience utilizing computer based software in Microsoft Suite.

Additional Information

• Travel, including overnight stays away from bid headquarters is required.

Application Instructions

• Please apply online with your cover letter and resume outlining your qualifications.
• For more information on this position, please contact Human Resources at 306-777-9091.

Closing Date
September 30, 2024
Hourly Rate Range
$31.87 ($4,847.43) - $35.16 ($5,347.84)

Please refer the Job description for details