Billing Specialist

at  Diligent Corporation

ABOUT US

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.

POSITION OVERVIEW

The Billing Specialist will be responsible for Diligent’s contract review process in Salesforce, ensuring they are closed in an efficient and timely manner and all scheduled daily invoicing completed. Candidates should have a customer-centric focus and be able to partner with our Revenue Operations colleagues ensuring an efficient and accurate process. Reporting to the Billing Team Lead, this role will have a high impact on Diligent’s revenue recognition and Revenue Operations processes. This role will also actively participate in the integration of acquired companies.

REQUIRED EXPERIENCE/SKILLS

• Must have strong attention to detail
• Strong work ethic and willingness to take ownership for wide-ranging responsibilities
• Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
• Ability to multi-task and work in a fast-paced and demanding global environment
• Working knowledge of Microsoft Office (Excel, Word, Outlook, etc.)
• Excellent organization and prioritization skills
• Ability to perform under pressure and meet tight deadlines
• Strong communication skills, both verbal and written

• Reviewing opportunities in Salesforce and moving to Closed Won
• Monthly close process is adhered to and SLA’s achieved.
• Invoice customers through finance system in alignment with contractual terms
• Ensure all cancellations are actioned in a timely and effective manner.
• Maintain customer data on both our CRM & Financial systems used.
• Uploading of tax certificates to correct software enabling accurate tax calculations on invoices.
• Assist with special projects as assigned.
• Ability to work a flexible schedule as needed for month-end, quarter-end, and year-end close.