Billing Specialist

at  firmus energy

KEY ACCOUNTABILITIES:

• Ensure contract customers are billed accurately and in a timely manner
• Conduct regular bill audits to ensure accuracy and quality of information sent to customers
• Maintenance of billing audits and supply margins
• Assist Credit Control Department with payment issues and the resolution of disputes
• Update and maintain contract information including pricing data and pass through charges
• Liaise with Commercial Development Team to ensure contract renewals are processed in a timely manner
• Become conversant with market documentation and licence conditions
• First point of contact for Contract Account Managers to discuss customer billing requirements
• Process siteworks for commercial customers and generate sundry invoices
• Respond to the needs of contract customers, ensuring a high standard of service is delivered
• Provide consumption reports to internal and external customers upon request
• Process VAT and Climate Change Levy rebates when required, ensuring accurate financial postings
• Assist with annual system updates ensuring customers are on the correct tariffs and that changes are fully communicated
• Assist with tariff reviews, documenting system requirements, test scripts and executing system testing
• Undertake any additional duties as required by the Billing Manager

THE ROLE:

To provide a high level of customer service to firmus energy contract customers through the provision of excellent aftersales care. To provide administrative and analytical support within the Billing Department as required and to lead in the production of accurate and timely industrial and commercial contract bills for gas customers.