Billing Specialist III

at  RxBenefits Inc

BILLING SPECIALIST III

Essential Job Responsibilities Include:

• Establish and maintain workflows to prepare client billings and detailed reconciliations, obtain required approvals, distribute client invoices and update accounting records
• Use critical thinking and automation opportunities to streamline currently manual processes
• Research and resolve more complex billing questions and discrepancies, including familiarity with unique fee arrangements, state-specific legislative impacts, and special client circumstances
• Supervise the resolution of more routine billing questions answered by Support Specialist
• Perform contract research to ensure accurate transaction and product fees
• Triage requests for implementation and other adhoc credits, including ensuring legal requirements and proper approvals are in place and following up on PBM reimbursement status as applicable
• Work with other areas of accounting to understand and improve the impact of billing processes on AR, commissions, and AP workflows
• Frequently interact with clients and internal Account Managers, assisting with billing questions and providing copies of supporting documentation
• Maintain ownership of a strong working relationship with PBM contacts to ensure timely and accurate receipt of necessary billing information
• Leverage experience and internal/external resources to address client questions and confirm accuracy of invoices
• Review customer auto-draft payments and application of customer credits
• Other billing administrative tasks as required by management
• Participate in cross training within the Accounting department as needed
• Handle ad hoc projects and process improvements as needed

Required Skills / Experience:

• Experienced level billing staff (2+ years in billing processor or accounts receivable role)
• Accounting, finance or other business B.S. degree preferred, but not required
• Demonstrated ability to research and resolve discrepancies with limited supervision
• Advanced Microsoft Excel skills are required
• A good knowledge and understanding of billing and A/R transactions and processes
• Attention to detail and ability to problem solve
• Well-developed written and oral communications skills
• Highly collaborative team player; takes initiative, willing to do whatever it takes to get the job done
• Good math aptitude and the ability to work accurately with numbers are essential
• Ability to manage multiple assignments simultaneously to meet deadlines

Based on relevant market data and other factors, the anticipated hiring range for this role is $47,830 - $56,200 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.
We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:

• Remote first work environment
• Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance
• 401(k) with an employer match up to 3.5% available after 60 days
• Community Service Day to give back and support what you love in your community
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
• Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
• Tuition Reimbursement for accredited degree programs
• Paid New Parent Leave that can be used for adoption or birth
• Pet insurance to protect your furbabies
• A robust mental health benefit and EAP service through Spring Health to support you when you need it most

• Establish and maintain workflows to prepare client billings and detailed reconciliations, obtain required approvals, distribute client invoices and update accounting records
• Use critical thinking and automation opportunities to streamline currently manual processes
• Research and resolve more complex billing questions and discrepancies, including familiarity with unique fee arrangements, state-specific legislative impacts, and special client circumstances
• Supervise the resolution of more routine billing questions answered by Support Specialist
• Perform contract research to ensure accurate transaction and product fees
• Triage requests for implementation and other adhoc credits, including ensuring legal requirements and proper approvals are in place and following up on PBM reimbursement status as applicable
• Work with other areas of accounting to understand and improve the impact of billing processes on AR, commissions, and AP workflows
• Frequently interact with clients and internal Account Managers, assisting with billing questions and providing copies of supporting documentation
• Maintain ownership of a strong working relationship with PBM contacts to ensure timely and accurate receipt of necessary billing information
• Leverage experience and internal/external resources to address client questions and confirm accuracy of invoices
• Review customer auto-draft payments and application of customer credits
• Other billing administrative tasks as required by management
• Participate in cross training within the Accounting department as needed
• Handle ad hoc projects and process improvements as neede