Billing Specialist

at  Yuno Energy

Yuno Energy is part of the Yuno Group, alongside a suite of brands, including PrepayPower and Kaizen Energy. We entered the Irish market in late 2023 as a disruptive new supplier of residential electricity.
With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy.
Designed to offer radical transparency and reward energy efficiency, Yuno Energy’s app-first approach provides a clear view of users’ energy habits, detailing every hour, unit, and cent of their usage – with just a few taps.
We’re offering ambitious candidates the chance to grow their careers in a fast-paced and challenging work environment that’s part of a wider group with over 500 employees.
Apply today and become part of a fast-moving, forward-thinking company dedicated to innovation and growth.

Your New Key Role Responsibilities

• Completion of all B2b billing activities accurately and on time
• Billing Set up and management of customer accounts including changes and terminations
• Calculation, administration and audit of all pricing, add hoc charges and taxes
• Administration and management of tariffs within Billing systems/programs
• Calculation and preparation of customer invoices.
• Both internal and external Customer / enterprise revenue reporting
• Management of the Billing communications process
• Supporting Internal and External customers
• Responsibility for Investigating through to resolution all internal & external Billing queries/disputes.
• Monitor and analyse billing data to ensure accuracy, consistency and compliance
• Liaising with other departments and 3rd parties, to identify and resolve billing issues.
• Assessing impacts and making recommendations to prevent recurrence.
• Develop and implement new reports to track process performance.
• Calculation and management of customer refunds.
• Invoice collections within payment terms
• Providing an insight of existing processes and potential scope for automation
• Providing daily/weekly/monthly metrics reporting to billing manager on all activity
• Ad-hoc activities as needed

Essential Skills & Experience

• Proven ability to work to strict targets to achieve individual and team objectives.
• Hold a minimum qualification of a bachelor’s degree (Level 8) or minimum 2 years’ experience is a similar role.
• Excellent communication skills with the ability to articulate complex items effectively.
• Intermediate level excel experience.
• Excellent analytical, numerical & problem-solving skills.
• Experience and ability in SQL a would be a distinct advantage
• Proven ability to work in a self-directed and organised manner.

• Experience of working with a Customer Relationship Management (CRM) system would be beneficial.Previous utilities experience is preferred with energy supplier experience would be an advantage.

CAREER INCENTIVES & BENEFITS

• Competitive salary & bonus structure
• Pension Contribution Scheme
• Health Insurance Group Scheme & EAP with Laya Healthcare
• Great career progression opportunities in a growing company with strong market growth
• Fast-paced and friendly team environment
• Continual training and development
• Annual leave, increasing with service.
• Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
• Established CSR, Wellness, and Social Committees, and great social events.
• Refer a Friend Scheme
• Tax Saver Travel Tickets & Bike to Work Scheme
  With Yuno Energy, we are growing at a lightning-fast pace and continuing to offer customers new ways of managing their energy.
  Yuno Energy is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.
  We’re looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.
  This is not the first time the Yuno Group has disrupted the market through innovation. In 2010, our team also created PrepayPower, Ireland’s largest Pay-as-You-Go energy provider. Back then, as today, we recognised that people needed greater control over their home energy.
  As early adopters of smart meter technology, we’ve built app-based services that are now used by [170,000] customers across Ireland.

ABOUT THIS ROLE:

• Salary 28,000 - 36,000 OTE
• Based in Sandyford
• Monday - Friday
• 9:00 am - 5:30 pm
• Hybrid work available after training (3 days in office and 2 days at home.)

Your New Key Role Responsibilities

• Completion of all B2b billing activities accurately and on time
• Billing Set up and management of customer accounts including changes and terminations
• Calculation, administration and audit of all pricing, add hoc charges and taxes
• Administration and management of tariffs within Billing systems/programs
• Calculation and preparation of customer invoices.
• Both internal and external Customer / enterprise revenue reporting
• Management of the Billing communications process
• Supporting Internal and External customers
• Responsibility for Investigating through to resolution all internal & external Billing queries/disputes.
• Monitor and analyse billing data to ensure accuracy, consistency and compliance
• Liaising with other departments and 3rd parties, to identify and resolve billing issues.
• Assessing impacts and making recommendations to prevent recurrence.
• Develop and implement new reports to track process performance.
• Calculation and management of customer refunds.
• Invoice collections within payment terms
• Providing an insight of existing processes and potential scope for automation
• Providing daily/weekly/monthly metrics reporting to billing manager on all activity
• Ad-hoc activities as neede