Bluetooth Systems Triage Engineer

at  Apple

SUMMARY

Posted: Oct 17, 2024
Weekly Hours: 40
Role Number:200573971
Join us in the Core Bluetooth Software Engineering team and develop the next generation of cutting edge products and technologies! As a triage engineer, you’ll be at the center of it all: identifying software bug trends, quickly assessing severity and priority of bug reports, and assigning them to the correct engineering teams both near and far to deliver the best user experience to our customers. You’ll work closely with the Core Bluetooth engineering team, cross-functional engineering teams within Apple, as well as external partners, to identify and resolve software issues. If you are a passionate advocate for customer experience, are detail oriented, and love identifying trends and finding ways to automate workflows, then this is your dream job!

DESCRIPTION

In this role, you will tackle a constantly evolving and expanding set of problems, identifying their priority and assessing their severity while working closely with the Software Engineering team to drive resolutions and contribute to the delivery of new features for the next generation of Bluetooth products. You’ll also be responsible for identifying emerging issues from bug reports submitted by Apple employees and external developers, following up with reporters to gather critical information to support the team in debugging. Leverage data sources and machine learning models from across Apple to develop tools that enhance our team’s triage efficiency and accuracy, ensuring that the most critical issues are prioritized and addressed first.

• Bachelors Degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experience.
• C, C++, Objective-C, Python and/or other automation language experience

PREFERRED QUALIFICATIONS

• Passion for the customer experience, and obsessive about details
• Skilled at assessing large numbers of tasks and software bugs to determine priority and severity
• Strong cross-functional communication and relationship-building skills, both internal and with external vendors
• Constantly seek to improve and automate workflows to deal with an ever expanding slate of products and features
• Familiarity with Bluetooth protocols is preferred

• Bachelors Degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experience.
• C, C++, Objective-C, Python and/or other automation language experienc