Body Shop Administrative Assistant /Receptionist

at  Conicelli Toyota of Conshohocken

QUALIFICATIONS:

High school diploma or the equivalent. Ability to read and comprehend instructions and information. Preferred one year experience of operating a cash register. Effective oral communication skills and excellent phone manners. Effective writing, math, and computer skills appropriate to responsibilities of the position. Basic understanding of the collision repair process and administrative issues. Good interpersonal skills. Will be trained on the dealership computer systems, credit card machine, and other office machines. Professional personal appearance. Ability to work well with customers and employees. Positive attitude.

• Responsible for the daily contact with all visitors including customers, prospective customers, insurance adjusters, vendors, and others entering the office area
• Promptly and courteously answers the telephone
• Set up Towing for Customers
• Issue P.O.’s for Body Shop Towing and Assign to Repair Order
• Collects data using the Customer Information Form
• Collect Insurance assignments for the Insurance Companies and Process them in Scheduler
• and estimating System.
• Book appointments for damages appraisals, drop off and pickup
• May assist with proactive vehicle status class and customer follow-up calls
• Handle customer inquiries promptly
• Assists with marketing programs as appropriate
• Assists office manager or supervisor with filing, data entry and other tasks as requested
• Assures the comfort of visitors
• May handle cashier or other vehicle delivery responsibilities such as the dissemination of warranty and CSI information
• Schedule all Estimate appointments in Scheduler
• Schedule all Body Shop Drop off Repairs in Scheduler