Body Shop Manager

at  Fixed Auto Dartmouth

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for Employees and customers alike.
Steele Auto Group is looking for a Body Shop Manager to join our Fix Auto Dartmouth team today!
As the Body Shop Manager with Fixed Auto Dartmouth, you will be responsible for overseeing daily operations, leading the team, and ensuring top-quality collision repairs. If you are an experienced leader in the automotive collision repair industry with excellent organizational and team management abilities, this role provides an exciting opportunity to thrive in a fast-paced environment and drive the success of our shop!

WAGE COMMENSURATE WITH KNOWLEDGE, SKILLS, AND EXPERIENCE.

Relocation assistance is available to support qualified candidates in making a smooth transition from out of the area.

EXPERIENCE/SKILL REQUIREMENTS:

• Minimum 3 years of management experience as a Body Shop Production Manager or in a collision repair facility.
• Prior experience as a collision estimator or insurance appraiser.
• Proficiency in Estimating Software (Audatex and Mitchell) is an asset.
• PBS software, I-CAR or other industry training is preferred.
• Able to work independently with minimal supervision.
• Adaptable and flexible in a constantly changing environment.
• Strong tact, diplomacy, and ability to interact with all levels of personnel.
• Highly organized, capable of managing multiple tasks simultaneously.
• Strong problem-solving, analytical, and decision-making skills.
• Able to multi-task in a fast-paced environment.
• Ability to prioritize and plan work independently.
• Excellent communication skills (reading, writing, speaking, and listening).
• Able to train and motivate the production team.
• Demonstrates professional leadership abilities.
• Valid driver’s license with an insurable driving record.

• Manage daily operations, ensuring a positive work environment and excellent customer experience.
• Maintain strong relationships with insurance agents, dealerships, and fleet accounts.
• Inspect vehicles and assist with damage appraisals.
• Inform customers about the repair process, insurance claims, payment, and delivery timelines.
• Keep insurance adjusters, staff, and customers updated on repair status; handle supplements and negotiations with insurers.
• Ensure compliance with insurance partner guidelines.
• Monitor repair progress, safety procedures, and equipment use.
• Oversee OHS program and safety audits.
• Inspect completed repairs, explain warranties, and ensure quality control.
• Assign tasks, review work orders, and verify work quality.
• Address customer complaints promptly, according to dealership guidelines.
• Oversee parts ordering and maintain relationships with dealers and suppliers.
• Facilitate and arrange technical training for employees.
• Monitor and maintain equipment, recommending purchases as needed.
• Ensure cleanliness of work and customer areas.
• Hire, train, motivate, and manage body shop staff, fostering positive communication and culture.
• Monitor financial performance, including expenses, revenue, productivity, and budgeting.