Body Shop Office Assistant

at  Car Pros Automotive Group

JOB DESCRIPTION:

• Performs any combination of the following and similar accounting duties;
• Answer incoming phone calls
• Greet and assist customer with claim questions. In addition check in customers when CSR is not available.**Process is similar to CSR on section 1c.
• Call Insurance companies to set up initial inspections and/or supplements if applicable.
• Input original estimates to respective estimating program. Match supplements in estimating system to be able to move car in progress.
• Assist in making phone calls to verify coverage, obtain copies of estimate/supplements and securing payment. Assistance may be needed in updating customer if service advisor is not available.
• Assist in the vehicle delivery process. i.e. go over lights w/service advisor
• Estimator assistant is to be aware of vehicles in production in case advisors are not available. Be a temporary backup whenever an advisor is out sick, vacation, lunch & etc.
• Estimator Asst is to be a backup for Reception when out sick, vacation or requested day off.
• Check on A/R for vehicle about to be deliver or gone.
• Close files for the current month. Assure that files are BAR compliant with proper documentation and authorizations. In addition, files being close need all parts to match w/estimating system and Reynolds.
• Follow up with A/R when all paperwork is in line by the Service Advisor.
• Issue PO’s for RO’s for the shop
• Oversee shop accounts payable and receivables.
• Assure that all compliances are up to date for OSHA & Fire dept. Create and organize so it’s ready when needed.
• Manage the filing and storage of all completed customer files.
• Assist front office when CSR and/Est Asst are not available. Be a temporary backup whenever out sick, on vacation, at lunch & etc.
• Keep CompliGo Training at 100% complete.
• Conform to the company’s policies on non-discrimination and harassment, and work in a cooperative and positive manner with all personnel.
• Wear Car Pros Employee ID Badge daily.
• Maintain a professional demeanor while on the job.
• Performs other tasks as assigned.

Vehicles Driven or Moved as Part of the Job:

• Move new or used vehicles for customers.
• New and used car repositioning on sales lots as required for display.
• Other driving as assigned.

Please refer the Job description for details