Bodyshop Manager

at  Activate Group Limited

SKILLS AND EXPERIENCE

• Technical knowledge and experience of the Accident Repair and Bodyshop industry
• Previous experience within a management position with the ability to lead and coach the team
• Ability to organise office administration, control systems and financial resources
• Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and best practice
• Knowledge and understanding of the provisions of E.P.A. and C.O.S.H.H
• Knowledge and understanding of BSI Standards and accreditation
• Strong numeracy and literacy skills
• Excellent communication skills

A BIT ABOUT US

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in a road accident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it’s like to work with us? Take a look at our values. They define who we are, and how we work with team members, customers and suppliers:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm – make small improvements often.
• Win together – Be a team-player. Win together, learn together, respect each other.

ABOUT THE ROLE

Oversee all aspects of the Bodyshop and ensuring customer service level agreements (SLAs) and site key performance indicators (KPIs) and met while maximising profitability.

KEY RESPONSIBILITIES

• Plan resources and equipment levels around budgets and financial plans.
• Establish and maintain control of consistent workflow within the Bodyshop through effective capacity planning
• Adhere to operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed
• Manage daily production co-ordination
• To regularly and consistently review site KPI performance to identify areas of potential shortfall against plan, delivery of average repair cost target, CSI targets and customer service scores
• Manage customer complaints from initial contact through to conclusion. To carry out any root cause analysis on each complaint, identifying and implementing any actions required
• Promote good communication throughout all areas of responsibility, develop and foster a pro-active attitude through regular, open and honest communication that supports the achievement of Company objectives
• Conduct regular performance reviews with all team members, monitor targets and identify training needs
• Lead all recruitment activities in partnership with the People team
• Promote employee engagement and retention, making use of Company schemes such as Employee of the Month and values nomination
• Lead support for all site apprentices to review their progress
• Ensure adherence to all Health and Safety regulations on site and monitor audit performance and taking action where required
• If required lead and manage the site to achieve BSI Kitemark
• Support other Group sites when required