Booking Admin Clerk

at  Norfolk and Norwich University Hospital

Dealing with both telephone and post appointment requests and queries for any new follow-up and follow-up appointments To assist the team in maintaining out-patient procedures for the Trust, to include compliance with choice, partial booking and full booking on PAS To support the booking of new follow-up and follow-up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways as well as their appointment target date Support the teams in ensuring full utilisation of clinics is achieved by communicating within the team, and between the team and the services. Ensure patients are contacted and any changes to their appointments are discussed and agreed with the patient To assist the teams in adding patients to the outpatient waiting lists. Ensure patients are called in chronological and priority order Send out review letters within the time scales to maintain a partial booking process When patients have failed to respond in the agreed timescales or declined two offers, after discussion with the waiting list co-ordinator, remove patients from waiting lists, inform patient and GP by letter that they have been removed from the Trust waiting list Action changes affecting the Master spreadsheet and assist with its maintenance Other general duties, which may be necessary to ensure the smooth functioning of the department The post holder will ensure that any data created, edited, used or recorded on Trust databases within their area of responsibility is accurate and recorded with Trust Policy timescales in order to maintain the highest standards of data quality within the statutory and regulatory framework Please refer to the Job Description for the full specification of responsibilities and requirements for this post

Please refer the Job description for details