Booking Administrator

at  Berkshire Healthcare NHS Foundation Trust

12 MONTH FIXED TERM CONTRACT - 22.5 HOURS PER WEEK

You will be part of a team of Booking Administrators in the Berkshire Healthcare NHS Talking Therapies Administration Team . Previous knowledge and experience of working in a busy office and/or customer care environment is essential.
You will have excellent telephone and communication skills to ensure communication with all stakeholders, referrers, callers and clients is of the highest standard.
The role will be based both at home and in the office at London House i n Bracknell. Travelling to other sites may be required .
We’re open 8am to 8pm, Monday to Friday, and our team’s working hours are split across three shift patterns: 8am – 4pm, 10am – 6pm and 12pm – 8pm
The focus of this role is to be the first point of contact for all clients of Talking Therapies, providing an excellent customer service to all. This will entail dealing with day to day queries and resolving team and client queries as and when they arise.
To support clinicians so that an efficient and robust administrative s ervice is provided to the Talking Therapies clinical team . This will include liaising with the clinical team as and when required and ensuring that all are queries and tasks are resolved in a timely manner .
To ensure accurate and timely data inputting of client information so that data standard s are met.
To work efficiently as part of a team and independently so that all admin targets are followed and met .
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Previous knowledge and experience of working in and supervising staff in a busy office and/or customer care environment is essential.
Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time
Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position
Ability to work effectively in a team, demonstrates accountability of own work and working on own initiative. Able to work unsupervised and manage own wor kload.
Ability to be caring and to be able to handle sensitive information and speak to people potentially in distress.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible